Physiology Booking Clerk

at  North Bristol NHS Trust

Liaise with patients, making and taking phone calls to book and change patients appointments. Provide information to patient regarding their appointments. Liaise with medical, nursing, secretaries, physiologists and outpatients booking team. Undertake all administration required for the patients appointments including coordination of consultant and physiology appointments, confirmation of appointments, responding to queries.
Maintaining and updating the Access Plans for outpatient appointments and patients awaiting results. Undertake general office and clerical tasks to support the department. Book patients according to agreed booking rules in line with the Trust and government targets (RTT, DM01, etc.), escalating to the Support Manager with any issues. Cross-cover other administrative staff as required for any periods of sickness and annual leave.
Support the performance of the department through daily work to optimise the utilisation of clinics, reduce DNAs, and manage resources effectively. Work using own initiative Book patient transport if required Manage clinic setups and cancellation by following the standard process. Feedback results of investigations to the appropriate clinicians through their secretaries

Please refer the Job description for details