Physiotherapy and Hand Therapy Outpatient Administrative Assistant

at  The Princess Alexandra Hospital NHS Trust

The outpatient MSK physiotherapy and hand therapy service are seeking a fixed term, maternity cover admin assistant to join our team. This will be for a 9 month period, 26 hours per week. Days and hours are negotiable on appointment.
The role involves organising referrals, contacting patients and the planning of the therapist’s diaries. The department is busy and the successful candidate will have strong problem solving skills as well as the ability to work independently, being the first contact many of our patients have to our service.
There is a full induction process with 27 days annual leave plus bank holidays (pro rata for part time staff ). You will receive an appraisal and regular in-house training.
To carry out administrative tasks to support the delivery of the Physiotherapy and Hand Therapy Outpatients department. There are approximately 7 therapists who run daily clinics providing therapy assessment and treatment to patients following an acute injury or surgical intervention. The role requires an organised, flexible and caring person to manage the administrative tasks required to deliver an excellent service such as booking patients, managing staff diaries, speaking to patients over the telephone and updating the hospital computer system regarding patient outcomes.
Please note you must be able to work Fridays.
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Please see attached job description and personal specification for further details. Alternatively you can contact our therapy manager, Katie, to discuss the role

Please refer the Job description for details