Physiotherapy Clerical Officer

at  Cwm Taf Morgannwg University Health Board

We are seeking highly motivated individuals to work within a very busy first appointment hub based in Ysbyty Cwm Cynon supporting Physiotherapy services.
All calls relating to new patient physiotherapy appointments across 6 hospital sites are handled centrally by our admin team in the hub, therefore the successful candidate will need to be resilient and confident in speaking to patients and dealing with a very high volume of calls as a primary function of the role.
The successful candidate will have previous office and/or call centre experience, ideally in a similar role within the NHS, Social Care or other health related environment. The successful candidate will have good interpersonal skills, the ability to deal with a high volume of calls on a daily basis, computer skills, excellent communication skills and enjoy working as part of a busy team.
To be the first point of contact for all telephone calls and patient queries relating to first appointments for the physiotherapy service, booking patients into the appropriate clinics, making outbound calls to rearrange or cancel appointments in line with operating procedures and as directed by the team lead or clinical leads.
To provide a range of clerical duties to support the Physiotherapy Service including support for the waiting lists, photocopying, scanning, inputting referrals onto electronic systems, typing and covering reception and other generic admin tasks as and when required.
Knowledge of Health Board IT systems to include WCCIS, and Myrddin would be desirable although full training will be given.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil and Rhondda Cynon Taf.

WE LIVE BY OUR CORE VALUES:

We listen, learn and improve
We treat everyone with respect
We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Brief overview
First point of contact for all telephone calls relating to all physiotherapy new patient appointments, booking and rearranging appointments, scanning new referrals, distributing appointment letters, and making outgoing calls to patients.
Clerical tasks including scanning of new referrals, accepting and processing referrals to the Physiotherapy Service and maintaining patient attendance records, inputting data onto patient database, and using clinical information systems (Myrddin/WPAS) to update confidential information. Liaising with clinical staff, and administrative colleagues throughout the Physiotherapy department

Please refer the Job description for details