Planner

at  Costa Limited

Planner – Loudwater (Hybrid) - Maternity Cover FTC
A bit about us…
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much-loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role…

As a Planner with Costa Express, you’ll be working in a fast-paced planning environment, for a team that plays a pivotal role in the performance of the Business. You’ll plan the work for our field service teams, so that collectively we can keep that wonderful coffee flowing. Reporting to the Planning Lead, your accountabilities will include…

• The day-to-day planning of Costa Express field teams, ensuring all work is planned based on agreed business priorities
• Planning ahead – taking a medium to long term view of field workload is essential to ensure you capitalise on any opportunities as well as highlighting challenges ahead
• Ensuring all Express machines receive planned maintenance visits in line with machine specific requirements
• Driving machine installation success through pro-active communication with Customer and Contractors as part of the installation journey
• Clear and regular communication with internal stakeholders, to include Engineers, Brand Excellence Coaches, Express Sales team and Service Team Management

A bit about you…

We want all our Team Members to thrive and to grow here at Costa and this is why our values are so important to us: Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role. Ideally (but not essential), experience in a planning role using either manual planning or optimised scheduling software as well as…

• Logical thinking and problem-solving skills – you’ll be faced with different planning decisions every day. How you approach these decisions will strongly influence and impact the performance of the teams you plan for
• The ability to communicate effectively and influence at all levels.
• Strong understanding of MS Excel, with the confidence to pick up new reporting quickly
• Proven understanding of complex operational processes and the ability to multitask
• High attention to detail – essential with so many manual processes across the team

What we can offer…

We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:

• BUPA Healthcare and Babylon GP
• Costa Pension Scheme
• Bonus Scheme
• Group Income Protection and Life Assurance
• 50% staff discount in our equity stores, 25% staff discount in franchise stores
• Access to The Coca-Cola Company Share Incentive Plan
• 25 days Holidays

Location: Loudwater (hybrid working - 2 days in the office)
Costa Coffee is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion

As a Planner with Costa Express, you’ll be working in a fast-paced planning environment, for a team that plays a pivotal role in the performance of the Business. You’ll plan the work for our field service teams, so that collectively we can keep that wonderful coffee flowing. Reporting to the Planning Lead, your accountabilities will include…

• The day-to-day planning of Costa Express field teams, ensuring all work is planned based on agreed business priorities
• Planning ahead – taking a medium to long term view of field workload is essential to ensure you capitalise on any opportunities as well as highlighting challenges ahead
• Ensuring all Express machines receive planned maintenance visits in line with machine specific requirements
• Driving machine installation success through pro-active communication with Customer and Contractors as part of the installation journey
• Clear and regular communication with internal stakeholders, to include Engineers, Brand Excellence Coaches, Express Sales team and Service Team Managemen

We want all our Team Members to thrive and to grow here at Costa and this is why our values are so important to us: Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role. Ideally (but not essential), experience in a planning role using either manual planning or optimised scheduling software as well as…

• Logical thinking and problem-solving skills – you’ll be faced with different planning decisions every day. How you approach these decisions will strongly influence and impact the performance of the teams you plan for
• The ability to communicate effectively and influence at all levels.
• Strong understanding of MS Excel, with the confidence to pick up new reporting quickly
• Proven understanding of complex operational processes and the ability to multitask
• High attention to detail – essential with so many manual processes across the tea