Planner, Frame Programs Operations

at  Essilor and Subsidiaries

Requisition ID: 856529
Position:Full-Time
Total Rewards: Benefits/Incentive Information
EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
EssilorLuxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.

BASIC QUALIFICATIONS

• Associate’s or Bachelor’s degree or certified optician.
• 2-4 years’ experience in project management/ program management roles.
• Ability to multi-task.
• Intermediate to advanced Microsoft Excel skills.
• Microsoft Office Suite proficiency.
• Excellent written and verbal communication skills.

PREFERRED QUALIFICATIONS

• Experience with Sales Force and Oracle systems are a plus.
  Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
  Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law

• Set up new product and new assortments.
• Manage relationship with those frames vendors which are specific to the Key Accounts assortment.
• Coordinate and track frame refreshes.
• Interact with Key Account corporate office for activity planning and reporting purposes.
• Respond to customer service issues and determine root cause of issues.
• Act as escalation point / second level for Customer Service.
• Coordination with the supply chain for service level improvements.
• Optimize product return processes.
• Create SOP documents for new or changing processes.
• Provide training for new or changing processes to appropriate groups (Customer Service, Field Consultants).
• Log support tickets with IT for system issues.
• Audit customer pricing and resolve discrepancies.