Planner | West Byfleet (12 month FTC)

at  Serco Plc

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract Type: Full Time, 12 month fixed term contract
Location: West Byfleet, KT14 6EY
Working Hours: 40 hours per week, Monday to Friday (8am to 5pm)
As a Planner, you will play a pivotal role in assisting the operations team in the delivery of reactive, planned and void maintenance.
Working under the VIVO Scheduling Manager, you will be ensuring all activities and contracts are delivered within the timescales provided whilst providing excellent customer service through liaising with the on-site teams.
Your main responsibility will taking calls from operatives and managing operative diaries, whilst liaising with families to rebook appointments and managing all jobs that are in progress.
Your other responsibilities include;
Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
Coordinate the delivery of customer solutions and administer customer feedback
Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
Promote customer service excellence to deliver a positive and caring customer experience
Maintain a daily relationship between the Regional Service Centre and on-site teams
Run reports and maintain all system information and data
Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
Undertake general administrative duties
What you’ll need to do this role
Scheduling experience within a planned and maintenance environment
Awareness of safe working within a facilities management or building environment
Experience of working accurately to timescales and providing customer service excellence
Intermediate/Advanced Excel & Microsoft packages
Experience of working accurately to deadlines in a pressurised environment
It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility
You must be able to pass BPSS Clearance to be considered for this role.
What we offer
Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter

Please refer the Job description for details