Planner | West Byfleet

at  Serco Plc

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract Type: Full Time, 12 month fixed term contract
Location: West Byfleet, KT14 6EY
Working Hours: 40 hours per week, Monday to Friday (8am to 5pm), with Saturday or Sunday 1 out of 8:00AM to 13:00PM (time back in the week as a half day)
Could you be our next Planner working with our operations team in West Byfleet?
As a Planner, you will play a pivotal role in assisting the operations team in the delivery of reactive, planned and void maintenance to MOD Family properties in the West Byfleet area.
You will proactively co-ordinate the delivery of all workflows to a team of on-site operatives, always adhering to safe working practices for both reactive and PPM works. Working within the Scheduling team under the Scheduling Team Leader, you will be taking calls and emails from operatives and customers throughout the day and will be responsible for all in progress works on the site. You will be scheduling works, managing site operatives diaries, investigating and finding solutions to cases of no or refused access, liaising with families to rebook appointments and works.
What you’ll need to do this role
It is essential that you have previous experience in a customer facing administration role that was fast paced and included working accurately to deadlines.
It is highly desirable that you have scheduling experience within a planned maintenance environment and experience using Maximo.
It is ideal that you have an awareness of safe working within facilities management or building environments.
You will be able to demonstrate excellent IT skills in a variety of Microsoft Packages especially Excel.
It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility.
You must be able to pass BPSS Clearance to be considered for this role.
What we offer
Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter

Please refer the Job description for details