Planning Officer

at  Great Places Housing Association

You will be delivering excellent customer service and right first time repairs through the effective planning and resource scheduling of repairs jobs, liaising with the call centre and on site Repairs colleagues maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction.

WHAT WE NEED FROM YOU

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• Respecting professional boundaries and conducting yourself and a professional manner at all times.
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• To be professional and work with integrity, inclusivity and respect for diversity

INDAD

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values here.
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at recruitment@greatplaces.org.uk

• You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobs meeting customer needs
• Monitoring and managing operatives diaries to maximise productivity
• Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuring both in house and external contractors communicate the status of repairs allocated to them ensuring excellent customer service
• Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively. Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand
• Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job
• Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative.
• Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessing how improvements can be made by use of trade zoning and smart scheduling. Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction.
• Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits.