Plant IT Support Technician (GBD)

at  American Foods Group LLC

Overview:
Green Bay Dressed Beef, LLC, an American Foods Group Company, has an opportunity for a Plant IT Support Technician at our Green Bay, WI plant.

As a Plant IT Support Technician, you will:

• Evaluate and prioritize incoming tickets, calls, and issues to provide technical support and guidance to users.
• Work with users to troubleshoot software, hardware, and peripheral issues.
• Log, track, and ensure tickets are processed in a timely manner.
• Facilitate communication with users and any other support teams.
• Determine when a problem needs to be referred to other technical or senior support staff and perform warm hand-offs to escalate the issue.
• Communicate with IT, Software, and Hardware vendors to request and coordinate services, as necessary.
• Update and run anti-virus/malware scans, operating system / application updates and/or patches, as necessary.
• Work on defined projects or assist on larger task lists.
• Participate in testing of new technologies and/or processes and provide feedback.
• Become the subject matter expert on one or more technologies supported by assigned team.
• Follow project, testing, and implementation plans and project timelines.
• Ensure systems are adequately tuned, patched, and monitored to meet design specs at optimal levels.
• Create documentation as needed for any new or changed project or technology.
• Support Plant Floor Specific technologies such as:
• Matrix in motion scales
• Meat Store and Parts Room Point of Sale Systems
• Scan Gun Support
• Label Printers
• Recommend, acquire, and maintain spare stock of equipment to minimize impact of hardware failures.
• Be available for on call and/or off hours work, as necessary.
• NOTE: this description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.

Qualifications:

MINIMUM QUALIFICATIONS (REQUIRED):

• 2+ years’ experience in the field or related area.
• 1+ years’ experience in an Infrastructure Support or Service Desk role.
• Experience or exposure to appropriate systems such as:
• Windows Desktop Operating Systems.
• Various brands of desktop, laptop, and other peripheral hardware.
• Imaging and configuration of desktops and laptops.
• iPhones, printers, hand-held scanners, and other peripheral devices.
• A variety of application solutions (web, database, etc.)
• Infrastructure monitoring tools.

PREFERRED QUALIFICATIONS:

• Certification(s) in an area of specialty.
• Associate Degree in Computer Science or in an equivalent area of specialty.
• Exposure to ITIL 2.0 framework.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong technical aptitude, creativity, and ability to research and solve complex issues.
• Ability to effectively communicate to all levels of the organization.
• Ability to work both alone and within a team and established standards.
• Ability to effectively prioritize work requests.
• Ability to manage multiple projects simultaneously while maintaining high customer service standards.
  American Foods Group, LLC is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Learn more: EEO is the Law and EEO is the Law Supplement. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. American Foods Group, LLC will not discriminate against applicants who inquire about, disclose or discuss their compensation or that of other applicants. Learn more: Pay Transparency. American Foods Group, LLC participates in the E-Verify program in certain locations as required by law. Learn more: E-Verify
  Summary:
  Green Bay Dressed Beef, LLC (Acme Street) an American Foods Group company is a privately held beef harvest facility located in Green Bay, WI. This facility employs over 1,000 employees and and harvests on average 3 million pounds of beef per day. We appreciate our employees and reward them for a job well done.

Please refer the Job description for details