Platform and Application Support Engineer

at  Victorian Managed Insurance Authority

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time / Ongoing
Organisation: Victorian Managed Insurance Authority
Salary: Salary not specified
Occupation: IT and Telecommunications
Reference: VG/1807280
Do you thrive on solving technical challenges? We are seeking a talented Platform and Application Support Engineer to join our dynamic Enterprise Systems team in the Information Technology division. If you’re ready to take on an exciting challenge and make a real impact, we want to hear from you!

QUALIFICATIONS

• Tertiary qualifications with bachelor’s degree in computer science or equivalent technical qualifications.
• Oracle Cloud or Fusion certification highly regarded.
• Pega System Architect Certification (CSA) highly desirable.

YOUR ROLE

As our Platform and Application Support Engineer, you’ll be responsible for ensuring the stability, performance, and availability of core business applications such as Oracle Cloud Fusion (OIC, ERP, EPM, and HCM) and Pega Platform and infrastructure. You’ll work closely with development teams, end-users, and stakeholders to troubleshoot issues, implement solutions, and drive continuous improvement.
Your role reports to the Manager, Enterprise Platforms & Operations in the Enterprise Systems team.

WHAT YOU DO

• Operate as the key owner for escalations and be responsible for delivering advanced technical support, ensuring seamless resolution to application support incidents and service requests
• You are accountable for the administration, maintenance, and operational excellence of VMIA’s core application platforms (including but not limited to Oracle Cloud Fusion and Pega).
• Perform root cause analysis and implement preventative measures.
• Collaborate with the relevant teams such as incident response team and vendors to address and resolve issues promptly adhering to agreed SLA, minimizing downtime, and ensuring system reliability.
• Actively engage in and contribute to Production Support as well as change and release management activities of Continuous Improvement sprints and Project deployments on VMIA’s core applications using the relevant tools.
• Responsible for proactively staying up to date on the latest advancements in Oracle Cloud Fusion and Pega technologies.
• Own and deliver activities in relation to audit, user access review and governance processes ensuring that our organization operates with the highest level of compliance and security.
• Responsible for ensuring that both our system documentation and knowledge base remain current, accurate, and readily accessible for effective knowledge sharing across the immediate and cross-functional teams.