Platform Delivery Consultant - Cebu, PH

at  Benefex

WHO ARE BENEFEX?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

ROLE OVERVIEW

As a Platform Delivery Consultant you will play a critical role in setting up our customers for success. You will own a portfolio of customers, responsible for both new customers and renewals, leading smaller implementations and supporting Seniors/Leads on larger, more complex implementations. You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design, to technical implementation and testing, finally to go-live.

RESPONSIBILITIES

• Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
• Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
• Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
• Configure OneHub to meet customer requirements.
• Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
• Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
• Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
• Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
• Ensures project collateral and tracking measures are accurate at all times.
• Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

What are we looking for?

• Technical proficiency. Evidence of an interest in technology (current role, self-study, education) with the ability to programme in one language (C# / SQL knowledge would be preferred)
• Experience working in a customer facing role (customer service, technical support, implementation etc)
• A logical thinker.
• Detail orientated, quality driven and a meticulous planner.
• Effective communicator: comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods.
• Ability to skilfully navigate difficult conversations with fairness and empathy.
• Team player.
• Problem solver.

Even if you don’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.