Platform Operations Engineer

at  Epsilon

Company Description
When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

ABOUT EPSILON RETAIL MEDIA NETWORK

Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty.
Built on Epsilon’s core strengths, this platform further unites Epsilon’s existing suite of retail media solutions and Epsilon Retail Media under Epsilon Retail Media.
Job Description

WORK EXPERIENCE AND SKILLS:

• 2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment
• Proficiency in Google Cloud Platform (GCP) and its services (Bigtable, Pub/Sub, GKE.
• Experience managing container orchestration tools such as PCF, Kubernetes, Mesos, Docker swarm or equivalent.
• Experience using system monitoring tools (e.g. Dynatrace, New Relic, DataDog)
• Experience with automation/configuration management using Terraform or an equivalent
• Solid understanding of networking, security, and system architecture.
• Proficient in scripting languages (Java, Golang, Python, Bash, or similar).
• Experience with monitoring and observability tools (DataDog, Prometheus, Grafana).
• Knowledge of database management systems (PostgreSQL)
• Understanding of API and microservices architecture.
• Experience with horizontal pod autoscaling (HPA)
  Additional Information
  Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics

ROLE PURPOSE:

The Platform Operations teams are responsible for the support, reliability and stability of Epsilon RMN production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a “centre of excellence” that allows for a full-service delivery support cycle.

RESPONSIBILITIES AND DUTIES:

• Identify and resolve performance bottlenecks and reliability issues.
• Develop and maintain system documentation, runbooks, and operational procedures.
• Participate in on-call rotations to ensure 24/7 system availability.
• Practice incident management processes and provide on-call capability
• Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
• Uphold Operational Practices in conjunction with the Product and Engineering teams (e.g.understanding how product feature development could affect the system’s overall reliability, performance or our customers).
• Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience.
• Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users’ needs.
  Qualifications