Platform Operations Senior Manager

at  HSBC

Job description
Platform Operations Senior Manager
Join a digital first bank that’s powered by people.
Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.
In our cybersecurity team you’ll be helping to safeguard the financial system on which millions of people depend.
CSA are a unique and multi-skilled team of cybersecurity scientists, data and analytics professionals, and engineers. Our mission is to harness the power of data, analytics, AI/ML, and cybersecurity science to innovate and advance HSBC’s cybersecurity capabilities.
The Platform Operations Senior Manager will lead the CSA Operations Team, supporting a global team of data technology professionals by delivering and operating a cloud-based data lake and analytics platform.
The position is a senior technical, hands-on delivery and team management role, requiring knowledge of Azure cloud, security & endpoint administration, platform operations and production support.
The Platform Operations Senior Manager role is a key technical role within the department, leading the team responsible for service management, user & identity management, production support and security operations. Azure-specific knowledge is preferred for the role, and candidates do not need to be experts in the Cybersecurity domain.
The ideal candidate will possess strong technical knowledge, an eagerness to learn, proven team management skills, the ability to work collaboratively in a fast-paced environment, and an aptitude for picking up new tools and techniques on the job, building on existing skillsets as a foundation
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Technical leadership of the Platform Operations team, defining the approach and implementation of the identity & access management, end user compute environment, operational monitoring, and patching
• Day to day management of the Platform Operations team, including assigning and monitoring tasks, reporting progress and status, and handling escalations.
• Managing the first line support for user requests and incident triage
• Acting as second line support for escalation of complex issues from your team
• Managing the software licensing for the Azure platform and applications
• Ensuring reliable and resilient services that comply with applicable controls and regulations, meet stakeholder functional and non-functional requirements, and operate within cybersecurity’s risk, cost, and quality tolerances.
• Creating and maintaining documentation for users and support teams, including incident response playbooks and standard operating procedures

Requirements

To be successful in this role you should meet the following requirements:

• Hands-on experience administering Azure Entra ID and PIM
• Hands-on experience of cloud monitoring & security management using Azure Sentinel and Log Analytics
• Hands-on experience of endpoint & application management using Intune
• Familiarity with cloud technologies such as Azure networking, PowerBI, PaaS service management
• Experience with image build & management on both Linux and Windows Server platforms
• Experience managing a first line support team
• Ability to manage incidents and requests through to resolution
• Experience defining support processes, workflows and playbooks
• Empathetic customer & stakeholder management

This role is based in Sheffield.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

In this role you will:

• Technical leadership of the Platform Operations team, defining the approach and implementation of the identity & access management, end user compute environment, operational monitoring, and patching
• Day to day management of the Platform Operations team, including assigning and monitoring tasks, reporting progress and status, and handling escalations.
• Managing the first line support for user requests and incident triage
• Acting as second line support for escalation of complex issues from your team
• Managing the software licensing for the Azure platform and applications
• Ensuring reliable and resilient services that comply with applicable controls and regulations, meet stakeholder functional and non-functional requirements, and operate within cybersecurity’s risk, cost, and quality tolerances.
• Creating and maintaining documentation for users and support teams, including incident response playbooks and standard operating procedure

To be successful in this role you should meet the following requirements:

• Hands-on experience administering Azure Entra ID and PIM
• Hands-on experience of cloud monitoring & security management using Azure Sentinel and Log Analytics
• Hands-on experience of endpoint & application management using Intune
• Familiarity with cloud technologies such as Azure networking, PowerBI, PaaS service management
• Experience with image build & management on both Linux and Windows Server platforms
• Experience managing a first line support team
• Ability to manage incidents and requests through to resolution
• Experience defining support processes, workflows and playbooks
• Empathetic customer & stakeholder managemen