Platform Specialist

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

WHAT YOU’LL DO:

• Responsible for delivering patch management and related security agents to all infrastructure assets
• Accountable for reporting and service metrics including analytics, capacity, and performance of the virtualization environment as requested by leadership
• Participate in triage and root cause analysis.
• Participate in establishing an annual Performance Management Plan (PMP) for career development.
• Provides infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives.
• Provide 3rd tier level support to Server Operations, teams with incidents and issues related to all infrastructure platforms.
• Participation as a key member of the Vulnerability Management program team.
• Creating and maintaining support documentation for processes like patching and hardware deployments.
• Assisting with the identification of server assets, versions, patch levels, agent status.
• Building reporting functionality and self serve capability in vRealize (vRops). Maintaining ongoing compliance reporting for application of agents and patches to support the various projects within the program.
• Serving as escalation resource and representing the team on infrastructure and application integration issues as related to installs of agents, patching deployments, or any other project related work.
• Supporting the infrastructure environment through standard ITSM Processes.
• Provides input based on technical expertise and has a strong understanding of industry best practices.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Posting Category/Function: Technology & Systems Administration
Requisition ID: 317607
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Technology