Platform Support Engineer | S2 | Infrastructure Engineering

at  Santander

THE DIFFERENCE YOU’LL MAKE:

• Understanding requirements in order to draw out placement infrastructure design, low level infrastructure designs, ensuring compliance with the bank’s patterns, standards and strategy
• Developing and maintaining key relationships with technical experts and specialists, focusing on closer collaboration
• Displaying a good commercial understanding of the wider business, economic and market environment in which we operate
• Building and maintaining relationships with key stakeholders, developing customer relationships and seeking to improve service quality to exceed customer expectations
• Assisting in designing the main features of IT hardware according to business needs
• Tracking operational problems related to IT hardware and reporting them to senior management

WHAT ELSE YOU NEED TO KNOW:

This role is based in Milton Keynes.
We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.
We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

APPLICATION PROCESS

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–
1st Stage – A 45 minute virtual interview consisting of a range of technical questions.
2nd stage – A 60 minute face to face, or virtual interview (depending on your circumstances), to cover a range of competency style questions.

• Ability to design, build and integrate IT hardware into multi-platforms
• Previous experience in the implementation, design and improvement of organisational IT structures, supporting business operations
• Knowledge of tools, methods and techniques for requirement analysis; eliciting, analysing and recording required business functionality and non-functionality to ensure successful project delivery
• Experience in the process, tools and methods required for network architecture and design; capturing requirements and translating them into blueprints and patterns for hybrid infrastructure
• Ability to think of the wider context, listening to the market and appreciation of the digital technology landscape to challenge ideas and take actions in a timely fashion to improve our service