Player Operations Manager

at  B2Spin

ABOUT B2SPIN

B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.

EXPERIENCE

• Minimum of 5+ years of experience in a similar role.
• Preferably with experience dealing with USA/European/LATAM Gaming/Sportsbook account.
• Understanding of customer support, high-value player management, risk, fraud, payment methodologies and operations, and relevant tools.
• Excellent leadership skills, adaptable and flexible with an ability to multi-task and work under pressure.
• Strong analytical skills to detect and identify weaknesses in the systems and operational processes.
• Goal-oriented and solution-driven individual with a strong focus on producing high-quality results within a fast-paced environment.
• High level of attention to detail, flexible and reliable.
• Good communication skills, both written and spoken, and a good command of English.
• Excellent analytical skills.
• Highly motivated, team player, able to work on own initiative.
• Decision-making and problem-solving skills are a must.

Successful candidates will be responsible for building the LATAM team from scratch and must possess a natural ability to inspire and lead a team. They should be an expert in process & system optimization while understanding the ins and outs of player operations management with a strong focus on account verification, risk, fraud and payments operations. The candidate must be able to adapt to existing processes, understand existing reports, and work collaboratively with the existing ASIA team.