Plaza Manager

at  The Tolcon Group

Company: Pt Operational Services (one of Tolcon Group’s subsidiaries)Reports to: assistant operations manager. Location: Carousel Plaza

PURPOSE:

To manage the total toll collection process and plaza operation in accordance with legal requirements and the prescribed toll fees, as well as in terms of Company procedures and policies. Ensure excellent customer relations from him/herself and subordinates at all times.
Qualifications, skills and required competencies to meet the job outcomes:
Grade 12
Applicable tertiary qualification will be advantages
Valid motor vehicle drivers licence
Company policies and procedures and Company disciplinary code
At least three years related experience
Assertiveness and Self-Management
Leadership and managerial skills
Computer Literacy Skills
Interpersonal Relationship Skills
Conflict Management Skills
Problem Solving Skills
Organisational Alertness
Expert Knowledge of the Toll Collection Process / Toll Road Structures
Numeracy and accounting skills
Excellent Communication Skills (both written and verbal)
Advanced Business Management Skills
Traffic Management Skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist to ensure start of shift procedures are followed.
Ensure toll collection takes place in accordance with the operation contract with the South African National Road Agency (SANRAL) and Company procedures.
Ensure that traffic flows through the Plaza without undue delay to road users.
Ensure financial control and financial recordkeeping takes place in accordance with the Company procedures and Operation and Financial Management procedures with SANRAL.
Prepare and present reports and stats as per requirements of the Company and SANRAL.
Ensure all toll plaza buildings, stock and equipment are accounted for, are well maintained and function properly at all times.
Ensure sound relations with other departments’ personnel.
Ensure sound relations with the Technicians and SICE in order to ensure all equipment are maintained and repaired without any delays.
Ensure sound relations with subordinate staff and road users as per procedures of the Company and SANRAL.
Responsible for the health and safety of the toll plaza and administration thereof as per the relevant legislation.
Responsible for the security measures at the toll plaza.
Plan activities and manage performance of subordinate staff.
Ensure subordinate staff is motivated by ensuring job enrichment, training and development and proper internal communication take place.
Adherence and follow through of disciplinary matters related to subordinate staff.
Assist with chairing of disciplinary enquiries as and when required by management.
This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the Company through inter alia, reference checks, credit checks and trace reports. Interested candidates, who qualify, should apply but this does not entitle them to a response. Suitable candidates will undergo a prerequisite medical assessment as per the OHS Legislation