Plumbing Sales Assistant

at  DW Nye

Location: Kingsfold, nr Horsham
Hours: 46.33 hours per week Monday to Friday plus 1 in 3 Saturday mornings

ABOUT US

With over 175 years of experience in the timber and building industry, Covers/Nyes are a family run business. And family doesn’t just stop with our business, we channel this ethos all the way to our staff and customers.
​Start your career, with Covers / Nyes

Essential Requirements:

• Good interpersonal skills.
• Good numeracy skills.
• Able to demonstrate knowledge of Plumbing and Heating products and their application.
• Experience of working in a sales and customer-focused environment.
• Experience of and proficiency in using a till system.
• Experience of and proficiency in the use of email.
• Able to develop positive, ongoing relationships with repeat customers.
• Able to identify additional sales opportunities on the spot.
• Able to deal with customer queries and complaints in a polite and courteous manner.
• Self-starter and able to take initiative regarding levels of stock.
• Detail conscious.
• Able to manually lift and carry loads as required

• Participate in the day-to-day running of the trade counter, shop and sales office.
• Advise and recommend appropriate products.
• Assist customers in the selection and purchase of items.
• Follow policies and procedures relating to documentation for cash and account transactions and stock movements.
• Load materials into customer vehicles as required.
• Giving expert advice to customers regarding products.
• Assist with regular stock checks and annual stock takes.
• Dealing with telephone and email inquiries, quotations, and orders.
• Handling customer complaints in a professional and diplomatic way.
• Follow cashing up procedures at the end of the day.
• May be required to drive a company vehicle for time to time.
• Any other reasonable management request.

Essential Requirements:

• Good interpersonal skills.
• Good numeracy skills.
• Able to demonstrate knowledge of Plumbing and Heating products and their application.
• Experience of working in a sales and customer-focused environment.
• Experience of and proficiency in using a till system.
• Experience of and proficiency in the use of email.
• Able to develop positive, ongoing relationships with repeat customers.
• Able to identify additional sales opportunities on the spot.
• Able to deal with customer queries and complaints in a polite and courteous manner.
• Self-starter and able to take initiative regarding levels of stock.
• Detail conscious.
• Able to manually lift and carry loads as required.

Hours of work are Monday to Friday from 07.00am to 17.00pm with a one hour break and 1 in 3 Saturdays from 08.00am to 12.00pm
£26,000.00k - £33,000.00k pa DOE