Plumbing Specialist (VIC)

at  GWA Group

REQUIREMENTS

Are you a seasoned plumbing professional looking to elevate your career to the next level? We’re seeking a dynamic Plumbing Specialist to join our team based in South Melbourne, Victoria. Reporting directly to our State General Manager, Sales (VIC/TAS), you’ll collaborate closely with plumbers and key stakeholders in the plumbing industry to deliver unparalleled technical guidance and support.
Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we’ve been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
The role
This is key role where you will use your experience and skills across a variety of areas including:

Technical Expertise:

• Serve as the Subject Matter Expert (SME) for technical support, providing invaluable insights to our sales team and participating in joint calls when needed.
• Resolve in-market AS&S issues promptly, utilising local service agents as necessary.
• Act as the SME for building/construction codes and standards, ensuring compliance and optimal solutions.
• Lead efforts to address quality issues affecting installations, ensuring swift resolution in line with agreed targets.
• Utilise advanced troubleshooting skills to solve customer problems escalated through the sales process.
• Stay updated on industry standards and guide the business accordingly, particularly regarding training implications.

Training and Development:

• Collaborate with the product training team to implement our training strategy effectively.
• Use market insights to identify training priorities and opportunities for improvement.
• Support internal technical training initiatives as needed, aligning with our product training strategy.
• Enhance the technical capabilities of our state sales and service team through coaching and support.
• Deliver engaging training sessions to plumbers, fostering continuous learning and skill development.

Market and Industry Insight:

• Keep customers informed about changes to industry standards and codes, anticipating their impact on trends and demands.
• Influence design specifications based on optimal technical solutions, driving innovation and excellence.
• Share valuable market insights with internal stakeholders to inform decision-making and training interventions.
• Conduct thorough market research and stakeholder surveys to guide strategic initiatives and training interventions effectively.

ABOUT US

At GWA, we’re not just a company—we’re a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you’ll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they’re our way of life.

Please refer the Job description for details