Polestar Product Specialist

at  Grubbs Family of Dealerships

We are seeking a Polestar Product Specialist. To excel in this position, youll need to balance a deep understanding of Polestar’s innovative products with a customer-focused approach that turns curiosity into commitment.
Heres a breakdown of key aspects and tips for thriving in this role:

QUALIFICATIONS AND SKILLS:

• Customer-Centric Mindset:
• Focus on understanding and addressing customer needs with empathy and effective communication.
• Self-Motivation & Energy:
• Display enthusiasm and a proactive attitude, always looking for ways to enhance the customer experience and achieve personal and team goals.
• Attention to Detail:
• Multitask efficiently while maintaining high standards in every aspect of the role.
• Technical Proficiency:
• Be comfortable with Microsoft Office tools and relevant systems. A valid drivers license is necessary, along with a good driving record.
• Adaptability:
• Be open to experimenting with new ideas and approaches. Flexibility and a willingness to learn are key to staying effective in a dynamic environment.
• Availability:
• Be prepared to work on Saturdays and adjust to the demands of a fast-moving, customer-focused role.

• Customer Welcome & Engagement:
• First Impressions: Make every visitor feel special from the moment they enter the Polestar Space. A warm welcome and engaging introduction to the Polestar universe are crucial.
• Tailored Experiences: Customize interactions based on individual customer interests to make their journey unique and memorable.
• Brand Advocacy & Education:
• Polestar Culture: Embody the brands values and culture. Your enthusiasm and knowledge should reflect Polestars innovative spirit.
• Product Mastery: Stay well-informed about Polestars vehicles and services. Demonstrate these products with confidence and passion.
• Interactive Learning: Use educational techniques to help visitors understand and appreciate Polestars offerings.
• Customer Journey Management:
• Test Drives & Sales: Organize and conduct test drives, assist with online purchases, and support customers through post-sale processes.
• CRM Utilization: Follow up with visitors using Activix CRM to maintain engagement and track their journey.
• Operational Excellence:
• Stay Updated: Keep current with product updates, industry trends, and news to provide accurate information and enhance the customer experience.
• Feedback & Improvement: Identify issues or opportunities for operational improvements and communicate these to space managers.
• Team Collaboration:
• Training & Meetings: Attend necessary training and team meetings to stay aligned with Polestars goals and strategies.
• Team Spirit: Be a proactive team player with a positive attitude, ready to support your colleagues and adapt to the fast-paced environment.