Polestar Specialist

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

1.- Negotiation skills
2.- Communication skills
3.- Timely Resolution
4.- Proficient in Microsoft Office

OVERVIEW OF THE ROLE:

• The primary focus of the role will be to achieve sales targets on units (new & CPOV) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on NPS (Net Promoter Score) throughout the customer journey.

WHAT YOU WILL DO:

• Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey.
• Achieve the set Trade-ins.
• Achieve monthly (Finance and Insurance) F&I product sales targets.
• Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing.
• Lead management (Tel/Web/Walk-in enquiries).
• Capture customer data in DMS (test drive, Emirates ID, email address, etc.).
• Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements.
• Ensure knowledge of competition activities to be able to counter customer arguments.

WHAT EQUIPS YOU FOR THE ROLE:

• Bachelor’s Degree
• 2 years sales automotive experience
• Proficient in English, Arabic advantageous
• Valid UAE driver’s license