Polestar Specialist

at  AlFuttaim

Job Requisition ID: 166480
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Customer service experience
• Communication skills
• Timely resolution
• Proficient in Microsoft Office

OVERVIEW OF THE ROLE:

• The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a Polestar vehicle in Abu Dhabi setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.

WHAT YOU WILL DO:

• Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS.
• Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey and achieve the set Trade-ins.
• Vehicle preparation according to Polestar standards.
• Handover vehicles to customers in a customer focused and tailored manner.
• Welcome all Showroom visitors.
• Lead management (Tel/Web/Walk-in enquiries).
• Capture customer data (test drive, Emirates ID, email address, etc.).
• Achieve 100% of the mandatory required training as per Al-Futtaim and OEM requirements.
• Ensure knowledge of competition activities to be able to counter customer arguments.

WHAT EQUIPS YOU FOR THE ROLE:

• Diploma or Bachelor’s Degree.
• 3 years automotive sales experience.
• Proficient in English, Arabic advantageous.
• Valid UAE driver’s license.