Police Dispatcher

at  California State University

Job no: 541658
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location)
Position Description

POSITION SUMMARY:

Looking for an essential role within a dynamic team? Become a Police Dispatcher and be the vital link between our campus law enforcement officers, outside emergency agencies, and the community.
Your Role: As a Police Dispatcher, you’ll maintain clear and efficient communication channels, ensuring the swift and accurate relay of general and emergency information. You’ll perform standard dispatch duties, using advanced computerized systems to manage data and support our campus law enforcement team.

DEPARTMENT SUMMARY

Safety and security is coordinated by University Police, through a force of 42 sworn full-time police officers, 40 sworn part-time, and 25 non-sworn support employees. Our police officers are graduates of the California Peace Officers Standards Training Academy with full arrest powers throughout the state. They undergo continued training to upgrade their skills as well as first aid and CPR. University Police officers are armed. They conduct foot, vehicular and bicycle patrols on campus and in the adjacent community 24 hours a day. Officers are responsible for reporting and investigating crimes and traffic accidents, enforcing state laws and local ordinances, responding to medical emergencies and all other incidents requiring police assistance.
For more information regarding the University Police Department, click here.

EDUCATION AND EXPERIENCE

Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.

KEY QUALIFICATIONS

• Possession of the CA P.O.S.T. Public Safety Dispatcher Basic Certificate is preferred.
• Successful completion of the P.O.S.T. certified Public Safety Dispatcher Basic Course (80 hours
• minimum) and/or completion of probation as a public safety dispatcher during previous employment is preferred.
• Currently employed as a dispatcher within an Emergency Communications Center is preferred.
• Bilingual skills are desirable.

• Receive, record, and dispatch critical information quickly and accurately.
• Communicate effectively with campus police, law enforcement agencies, and the public.
• Operate automated dispatch and police information systems.
• React swiftly and demonstrate good judgment in high-pressure situations.
• Provide technical support within the University Police Department’s Emergency Communications Center (ECC).
• Handle 9-1-1 and non-emergency calls and assist at the front lobby walk-up counter.
• Offer tactical dispatching and scribing support for critical incidents.
• Monitor fire, CCTV, and access control systems.
• Engage in public education and outreach programs.
• Provide clerical support for various law enforcement services.