Police Service Officer

at  City of Elmhurst

POSITION SUMMARY

Performs duties in a non-sworn capacity in support of Elmhurst Police Department operations both within the station and in the field; assists the community by resolving non-criminal calls for police service in support of the Department. Essential duties and responsibilities may include, but are not limited to, the following:

• Assists the public with Police Department requests and inquiries; determines the nature of the visit or the problem and explains detailed policies, procedures and regulations; disseminates, provides factual information regarding the functions, activities, policies and procedures of the Police Department.
• Answers the telephone for an office or offices; determines the nature of the call; directs callers to the proper person, to 911 operators, or takes messages.
• Performs a variety of basic office support duties such as collating materials, completing forms, proofreading typed or printed materials, and/or typing correspondence reports and other materials.
• Transports vehicles to and from locations as required; performs vehicle inspections; replaces and replenishes necessary equipment as needed.
• Assists with special events as required; directs traffic.
• Uses a computer and specialized software including L.E.A.D.S, WebRMS, BEAST MCR, and MDT; retrieves and sends messages from LEADS and DuPage County regarding warrants, missing persons, stolen vehicles, court dates, etc.
• Prepares Daily Bulletin entries. Updates sick call sheet and other information pertinent to oncoming shift.
• Monitors surveillance cameras, emergency phone connected with parking deck, security doors and booking rooms.
• Performs Animal Control duties including picking up and properly disposing of road kills and other dead animals and euthanizing animals and properly disposing of remains. Impounding and documenting stray animals and taking reports of bites.
• Documents relocation of vehicles and repossession information. Investigates follows-up and maintains records of abandoned autos.
• Issues and processes burial permits, bicycle licenses, receives and logs traffic tickets and cash bonds.
• Takes reports such as accident reports, general case reports, lost-and-found dog reports, lost or stolen license plates, information reports, other minor non-emergency investigative reports etc.
• Responsible for taking and documenting bond money.
• Issues paperwork and reports (parking ticket books, warning ticket books, IVC ticket books, city ordinance complaints, state complaints/DUI complaints, bail bonds, and other miscellaneous forms).
• Conducts parking enforcement, and other minor enforcement such as parking tickets, city sticker enforcement, and other minor city code or ordinance violations.
• Substitutes for School Crossing Guards and operates school crossings as needed.

QUALIFICATIONS

High School diploma/GED; AND three (3) years of customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources. Public safety work experience a plus.
This is a full-time position at 40 hours per week. The position follows a shift schedule of 12 hours shifts, days or nights. Weekends and holidays may be required. Overtime may be required. Salary range for this position is $26.35-$36.89, with comprehensive benefits including medical, dental, vision, life insurance, paid time off, and participation in the Illinois Municipal Retirement Fund (IMRF).
Interested candidates should submit a resume and cover letter at Elmhurst.org/jobs. This position will remain open until filled

• Assists the public with Police Department requests and inquiries; determines the nature of the visit or the problem and explains detailed policies, procedures and regulations; disseminates, provides factual information regarding the functions, activities, policies and procedures of the Police Department.
• Answers the telephone for an office or offices; determines the nature of the call; directs callers to the proper person, to 911 operators, or takes messages.
• Performs a variety of basic office support duties such as collating materials, completing forms, proofreading typed or printed materials, and/or typing correspondence reports and other materials.
• Transports vehicles to and from locations as required; performs vehicle inspections; replaces and replenishes necessary equipment as needed.
• Assists with special events as required; directs traffic.
• Uses a computer and specialized software including L.E.A.D.S, WebRMS, BEAST MCR, and MDT; retrieves and sends messages from LEADS and DuPage County regarding warrants, missing persons, stolen vehicles, court dates, etc.
• Prepares Daily Bulletin entries. Updates sick call sheet and other information pertinent to oncoming shift.
• Monitors surveillance cameras, emergency phone connected with parking deck, security doors and booking rooms.
• Performs Animal Control duties including picking up and properly disposing of road kills and other dead animals and euthanizing animals and properly disposing of remains. Impounding and documenting stray animals and taking reports of bites.
• Documents relocation of vehicles and repossession information. Investigates follows-up and maintains records of abandoned autos.
• Issues and processes burial permits, bicycle licenses, receives and logs traffic tickets and cash bonds.
• Takes reports such as accident reports, general case reports, lost-and-found dog reports, lost or stolen license plates, information reports, other minor non-emergency investigative reports etc.
• Responsible for taking and documenting bond money.
• Issues paperwork and reports (parking ticket books, warning ticket books, IVC ticket books, city ordinance complaints, state complaints/DUI complaints, bail bonds, and other miscellaneous forms).
• Conducts parking enforcement, and other minor enforcement such as parking tickets, city sticker enforcement, and other minor city code or ordinance violations.
• Substitutes for School Crossing Guards and operates school crossings as needed