Policy and Complaints Coordination Officer

at  QLeave

WHAT WE’RE LOOKING FOR:

• Effective Communication Skills: Relatable high-level interpersonal, written, and verbal skills with the ability to consult, liaise, and negotiate effectively.
• Strong Organisational Abilities: Proven track record in managing timeframes, prioritising tasks, and handling complex and sensitive matters.
• Attention to Detail: A keen eye for accuracy and consistency in policy and complaints management documentation.
• Agility and Teamwork: Ability to work independently and as part of a collaborative team, demonstrating adaptability and efficiency.
  Interested in Applying?
  We strongly encourage applicants from all life experiences and backgrounds to apply.
  Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
  If you require more information or a confidential discussion about the role, please contact Ruth Radke.

To enable us to assess your suitability, your application must include:

• a resume outlining your qualifications, relevant experience and achievements
• a brief letter (1 - 2 page) highlighting your motivation for the role and evidence which demonstrates your ability to meet its specific requirements.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

ABOUT THE ROLE:

Are you passionate about policy development and keen to show your excellent coordination skills?
QLeave is seeking a dedicated Policy and Complaints Coordination Officer to join our team and drive key initiatives that support Queensland workers.
In this vital role, you’ll be instrumental in refining our controlled documents policy framework, ensuring rigorous quality assurance, and effectively coordinating customer complaints.

KEY RESPONSIBILITIES:

• Policy Coordination: Work closely with the Principal Policy Officer to review, develop, and manage controlled documents such as policies, procedures, and guidelines.
• Quality Assurance: Conduct thorough quality checks to ensure all policies and procedures align with current legislation and organisational standards.
• Complaints Coordination: Oversee and coordinate customer complaints, maintaining detailed records and providing insightful monthly reports.
• Human Rights Compliance: Assess and identify complaints for human rights issues.
• Collaborative Efforts: Partner with business unit managers and internal stakeholders to deliver effective policy communication strategies and maintain operational excellence.