There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.
Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.
The Policy Lead should confidently represent Heathrow externally, advocating for core business priorities and key policy asks, while effectively communicating the functions and operations of the UK’s largest airport.
Given Heathrow’s unique role as the UK’s hub airport and global gateway, this position demands someone capable of thriving in a busy environment, adept at prioritising issues, maintaining and enhancing Heathrow’s reputation, managing pressure, and fostering relationships with a diverse array of stakeholders both within and outside the organisation.

The role resides within Heathrow’s Policy and Public Affairs team, which integrates with the broader dynamic Communications function. The Policy Lead will collaborate with colleagues to support proactive campaigns and leverage their insights to influence key strategies and business objectives.

• Working with subject matter experts across the business to develop a set of Heathrow Government policy priorities as well as managing expectations on what priority issues are.
• Developing and maintaining excellent relationships internally and with a wide range of UK Government stakeholders including with the Department for Transport amongst others.
• Supporting the activation of both proactive and reactive communications strategies to build the reputation of Heathrow.
• Managing the Policy Team to help deliver change on various policy issues and to build their own networks.
• Participating in Heathrow’s on-call Incident Response Team and occasional work outside standard office hours, including attending conferences and stakeholder dinners.
• This role requires someone who is experienced at working with internal stakeholders to disseminate complicated and technical information and turn into clear asks of Government. The candidate will need to be able to prioritise competing business needs and understand the wider political landscape to be able to prioritise asks from Heathrow.
• This role requires someone who is experienced and confident in representing an organisation to external audiences. They will own Heathrow’s relationships with key civil servants to build understanding and support for Heathrow’s policy asks and therefore will need a credible and authoritative voice.
• The role holder will be seen as a source of expertise and go-to resource for communications advice from across Heathrow.
• This role requires outstanding written and verbal communication skills. They may be asked to represent the company at public meetings, debates and consultations.

• This role requires a high level of personal resilience. The individual should be able to deal with highly pressurised situations and have the capacity to withstand setbacks whilst maintaining a positive attitude.This role also requires line management experience.

• LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

• Working with subject matter experts across the business to develop a set of Heathrow Government policy priorities as well as managing expectations on what priority issues are.
• Developing and maintaining excellent relationships internally and with a wide range of UK Government stakeholders including with the Department for Transport amongst others.
• Supporting the activation of both proactive and reactive communications strategies to build the reputation of Heathrow.
• Managing the Policy Team to help deliver change on various policy issues and to build their own networks.
• Participating in Heathrow’s on-call Incident Response Team and occasional work outside standard office hours, including attending conferences and stakeholder dinners.
• This role requires someone who is experienced at working with internal stakeholders to disseminate complicated and technical information and turn into clear asks of Government. The candidate will need to be able to prioritise competing business needs and understand the wider political landscape to be able to prioritise asks from Heathrow.
• This role requires someone who is experienced and confident in representing an organisation to external audiences. They will own Heathrow’s relationships with key civil servants to build understanding and support for Heathrow’s policy asks and therefore will need a credible and authoritative voice.
• The role holder will be seen as a source of expertise and go-to resource for communications advice from across Heathrow.
• This role requires outstanding written and verbal communication skills. They may be asked to represent the company at public meetings, debates and consultations.
• This role requires a high level of personal resilience. The individual should be able to deal with highly pressurised situations and have the capacity to withstand setbacks whilst maintaining a positive attitude.This role also requires line management experience