Population Health and Quality Improvement Senior Manager

at  Alaska Primary Care Association

POSITION SUMMARY

With oversight and direction from the Health Center Operations and Quality (OPS) Director the Program Manager is responsible for leading the multidisciplinary OPS staff professionals to support CHCs to improve access and quality of health care to their patients. This work involves meaningful engagement with CHCs, regularly assessing the needs of the CHCs, collaboratively developing action plans with the CHCs, monitoring, and measuring the success of those plans, and evaluating APCA interventions and support to the CHCs and CHC satisfaction. This position will assist in writing funding proposals, progress reports and contracts. Additionally, this position will serve as the subject matter expert in clinical quality improvement and Patient-Centered Medical Home model.
The position requires a comprehensive and detailed understanding of underserved populations in Alaska, the HRSA Community Health Center Program, as well as an advanced knowledge and practical experience implementing quality improvement frameworks in a clinical setting, including Model for Improvement. This position will also require a high degree of initiative and independent judgment.
The Population Health and Quality Improvement Manager is a member of the Health Center Operations and Quality leadership team, therefore, ultimately responsible for the grants, contracts, and employees within the team.
Essential Duties and Responsibilities include the following:

Other duties may be assigned, as necessary.

• Leadership
• Provide servant leadership to program teams and engage with them on a regular basis
• Oversee the day-to-day duties of direct reports, providing project guidance as needed. Delegates work appropriately.
• Manage staff and own workload towards the successful completion of APCA’s and the department’s strategic goals
• Cultivate a high-performing team through training, and coaching. Aim to continuously improve expertise, productivity, efficacy, and performance.
• Manage staff development and training opportunities to support development of needed subject matter expertise as well as growth and professional development within assigned programs
• Facilitate cohesion and effective collaboration of team members to achieve shared objectives.
• Model and ensure compliance with APCA and funders’ guidelines, policies, and procedures
• Grants and Programs Management
• Plan, execute and monitor projects as stipulated within APCA’s grants and contracts, including (but not limited to): developing workflows, managing deliverables, documenting progress, and identifying and resolving obstacles as they arise
• Organize and procure resources for the execution of planned grants and programs
• Provide support to the OPS Director and other managers to develop and manage program funding, including budgeting, metrics tracking, while meeting all compliance and deadline requirements, including. compiling accurate & timely grant reports.
• Achieve program excellence; compile funding data and progress reports as required by funding instruments
• Serve as the quality improvement subject matter expert for assigned grants and projects
• Serve as the PCMH subject matter expert for assigned grants and projects
• Manage the design, collection, and analysis of program data related to assigned grants and contracts
• Implement methods to assess the effectiveness of OPS programs to include (but not limited to): program, training, and technical assistance evaluations, surveys, and process/procedure improvements towards improving grant and program outcomes.
• Collaborate with APCA leaders, managers, and staff to ensure cross-divisional processes and workflows are efficient, aligned, and executed appropriately.
• Partnership & Relationships
• Manage external partnerships in collaboration with the OPS Director
• Assist in the design, implementation, and evaluation of the CHC engagement strategy in collaboration with the OPS leadership team.
• Maintain ongoing and effective collaboration and communication relationships with APCA partners, funders, stakeholders, and staff, and subject matter experts to create, update, and continuously improve programs
• Deliver presentations to community leaders and stakeholders, as a subject matter expert
• Work collaboratively with APCA managers and leaders to achieve objectives and ensure programming is aligned with grant goals & outcomes, APCA strategy, and customer expectations.

QUALIFICATIONS / KNOWLEDGE

Required

• Bachelor’s Degree in Management, Health, Social Services, Human services, or related discipline
• 3 years’ experience with program or grant development, coordination, and management
• Previous experience in clinical management and/or clinical quality.
• Experience leading and managing staff
• Proficient capability with Microsoft Office Suite on a Windows platform
• Must possess valid Alaska driver’s license
• Must have consistent access to insured, reliable private transportation

• Must be or become, within the first 3 months of employment, a National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) Certified Content Expert (CCE)

  Preferred

• Master’s Degree in Public Health, Management, Health, Social Services, Human services, or related discipline

• 5 years’ experience with program or grant development, coordination, and management
• Experience in Alaska healthcare, behavioral health, or human services setting and/or training

SKILLS AND ABILITIES

• Excellent research, planning, organizational and follow-through skills with high attention to detail
• Excellent written and oral communication skills
• Excellent computer and software skills, able to learn new software easily
• Ability to work effectively with a variety of professionals and organizations across social and cultural differences in diverse populations
• Ability to work independently in a collaborative work environment
• Ability to execute discretion, independent judgment, and maintain neutrality and confidentiality
• Outcome driven and solution focused.
• Knowledgeable and skilled in clinical quality improvement
• Comprehensive and detailed understanding of underserved populations in Alaska, as well as the needs and opportunities within Alaska’s community health centers and communities.
• Ability to effectively and efficiently manage and delegate work appropriately.
• High degree of initiative, planning, organization, and independent judgment.

LANGUAGE SKILLS

Required

• Fluency in written and spoken English required.
• Superior written and oral communication skills.

• Leadership
• Provide servant leadership to program teams and engage with them on a regular basis
• Oversee the day-to-day duties of direct reports, providing project guidance as needed. Delegates work appropriately.
• Manage staff and own workload towards the successful completion of APCA’s and the department’s strategic goals
• Cultivate a high-performing team through training, and coaching. Aim to continuously improve expertise, productivity, efficacy, and performance.
• Manage staff development and training opportunities to support development of needed subject matter expertise as well as growth and professional development within assigned programs
• Facilitate cohesion and effective collaboration of team members to achieve shared objectives.
• Model and ensure compliance with APCA and funders’ guidelines, policies, and procedures
• Grants and Programs Management
• Plan, execute and monitor projects as stipulated within APCA’s grants and contracts, including (but not limited to): developing workflows, managing deliverables, documenting progress, and identifying and resolving obstacles as they arise
• Organize and procure resources for the execution of planned grants and programs
• Provide support to the OPS Director and other managers to develop and manage program funding, including budgeting, metrics tracking, while meeting all compliance and deadline requirements, including. compiling accurate & timely grant reports.
• Achieve program excellence; compile funding data and progress reports as required by funding instruments
• Serve as the quality improvement subject matter expert for assigned grants and projects
• Serve as the PCMH subject matter expert for assigned grants and projects
• Manage the design, collection, and analysis of program data related to assigned grants and contracts
• Implement methods to assess the effectiveness of OPS programs to include (but not limited to): program, training, and technical assistance evaluations, surveys, and process/procedure improvements towards improving grant and program outcomes.
• Collaborate with APCA leaders, managers, and staff to ensure cross-divisional processes and workflows are efficient, aligned, and executed appropriately.
• Partnership & Relationships
• Manage external partnerships in collaboration with the OPS Director
• Assist in the design, implementation, and evaluation of the CHC engagement strategy in collaboration with the OPS leadership team.
• Maintain ongoing and effective collaboration and communication relationships with APCA partners, funders, stakeholders, and staff, and subject matter experts to create, update, and continuously improve programs
• Deliver presentations to community leaders and stakeholders, as a subject matter expert
• Work collaboratively with APCA managers and leaders to achieve objectives and ensure programming is aligned with grant goals & outcomes, APCA strategy, and customer expectations