Population Health Management Consultant

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

To act as an account manager for our Healthy Merits wellness program and support Meritain’s Population Health Management strategy and suite of products. The Population Health Management Consultant provides program oversight and consultative support for clients in maximizing their wellness and Population Health programs while achieving program participation and budgetary goals. In addition, the PHM Consultant is responsible for developing and maintaining mutually rewarding working relationship with client contacts, internal team members and vendor partners to ensure renewal of case and retention.

The PHM Consultant role:

• Collaborates with clients, brokers, vendors and team members on Wellness and PHM products strategy and design.
• Develops and presents short and long term wellness plan designs that address client risk, participation goals and budgetary needs.
• Maximizes available wellness program campaigns and relationships – within regulatory guidelines.
• Drives the implementation, communications and success metrics for each client based on the established plan and strategy and PHM product mix.
• Supports employee communications and engagement both through marketing and onsite meetings.
• Responsible for client retention and product growth.
• Works closely with client relations and sales team members to act as a wellness product subject matter expert during the sales process.
• Manages project initiatives as assigned.
• Exhibits the following Consultative Behaviors:

o Supports segment/regional strategic planning.
o Participates in gathering, analyzing and providing input and recommendations regarding product performance assessment.
o Supports product education and service to internal customers (sales, client relations, marketing, business intelligence, sales support, implementation, operations, et al).
o Provides SME support in customer selling (may provide customer demonstrations of products).
o Educates product leadership on key issues and opportunities facing customers relative to managed products.
o Evaluates wellness trends and identifies areas for product enhancements.
 Travel to client sites (30% travel)

REQUIRED QUALIFICATIONS

• 3-5 years industry experience
• Experience with corporate wellness programs or advanced knowledge of the health and wellness industry

PREFERRED QUALIFICATIONS

Strong communication, customer service focused and client account management skills

EDUCATION

Bachelors degree in health related field or equivalent experience

• Collaborates with clients, brokers, vendors and team members on Wellness and PHM products strategy and design.
• Develops and presents short and long term wellness plan designs that address client risk, participation goals and budgetary needs.
• Maximizes available wellness program campaigns and relationships – within regulatory guidelines.
• Drives the implementation, communications and success metrics for each client based on the established plan and strategy and PHM product mix.
• Supports employee communications and engagement both through marketing and onsite meetings.
• Responsible for client retention and product growth.
• Works closely with client relations and sales team members to act as a wellness product subject matter expert during the sales process.
• Manages project initiatives as assigned.
• Exhibits the following Consultative Behaviors