Porter

at  Accor Apartments Realty

Located in the lifestyle and cultural precinct of Brisbane city you will find Mantra South Bank, which offers a selection of hotel rooms, studios, one and two bedroom apartments as well as a Mediterranean inspired menu at its OVELLO Bar & Kitchen. In your free time, explore South Bank’s many entertainment and recreation offerings that are within walking distance including restaurants, parklands, the famous Streets Beach, Queensland Performing Arts Centre, Queensland Museum and more.
Purpose
As a Porter, your role is all about making our hotel guests’ stay as smooth as possible. You will be there to help with luggage, warmly greet guests, offer concierge services, and assist with transportation and parking. Your focus? Ensuring our guests feel comfortable, cared for, and ready to enjoy their time with us.

Key Requirements for this role

• Ability to work across a variety of shifts including weekdays, weekends as required
• A full Australian driver’s license, with the ability to drive manual cars, is essential

Primary Responsibilities

• You’ll be the initial friendly face that guests encounter upon arriving at the property
• Your vital task will involve crafting an authentic and inviting first impression
• Consistently delivering top-notch customer service to guests throughout their stay will be a key aspect of your role
• You’ll lend a hand with parking guests’ cars, making their experience hassle-free
• Storing luggage and delivering bags to and from rooms will be part of your hands-on duties

Skills and Experience

• Outstanding communication and interpersonal abilities
• Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
• Remarkable customer service aptitude accompanied by a friendly and enthusiastic demeanour

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW

Key Requirements for this role

• Ability to work across a variety of shifts including weekdays, weekends as required
• A full Australian driver’s license, with the ability to drive manual cars, is essentia

Primary Responsibilities

• You’ll be the initial friendly face that guests encounter upon arriving at the property
• Your vital task will involve crafting an authentic and inviting first impression
• Consistently delivering top-notch customer service to guests throughout their stay will be a key aspect of your role
• You’ll lend a hand with parking guests’ cars, making their experience hassle-free
• Storing luggage and delivering bags to and from rooms will be part of your hands-on dutie