Porter

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

• Take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices.
• Take part in department’s Fire Training and Practices and to ensure safe working practices within the department.
• Ensure that you are fully conversant in all the Hotel’s Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
• Provide excellent sense of welcome and ensure all guests are greeted using correct phraseology and assistance by opening and closing hotel’s entrances.
• Carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.
• Display excellence in all communications methods, both formal and informal, written and verbal, at all times.
• Handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure.
• Be responsible for planning, organising and monitoring the day-to-day operation of the department. To ensure the departments overall objectives relate to the Hotel’s strategies