Portfolio Head (UMA)

at  Guardrisk

INTRODUCTION

Oversee and lead the management, development and growth of the portfolio by identifying opportunities to amplify existing and grow new portfolio of clients through effectively relationship management.

REQUIREMENTS

• Relevant tertiary qualification
• FAIS compliant /RE qualification
• Related Insurance qualification preferred
• At least 5 years’ experience in client services and operations within an insurance/ financial service environment
• At least 5-7 years relevant role experience in a Portfolio Manager role
• At least 3 years’ experience in a leadership capacity
• Strong financial acumen and thorough understanding on relevant regulatory and compliance requirements
• Cell captive insurance model experience will be an advantageous

ROLE PURPOSE

Oversee and lead the management, development and growth of the portfolio by identifying opportunities to amplify existing and grow new portfolio of clients through effectively relationship management.

DUTIES & RESPONSIBILITIES

• Apply deep insight/ acumen regarding current market dynamics to effectively manage healthy client relationships of existing portfolio
• Maintain relationships with all relevant clients/ stakeholders within assigned portfolio
• Using financial acumen to interpret financial statements, actuarial data and ability to deal with budgets
• Enhancing and sustaining Guardrisk image and presence.
• Distributing and discussing statistical information.
• Providing prompt authorisation of claim payments.
• Resolve client queries when escalated
• Re-evaluating portfolio structures and servicing requirements on an ongoing basis relative to changing needs of the client.
• Evaluating client’s needs and requirements to enhance cross selling of other Guardrisk products.
• Manage the renewal process with broker/client.
• Ensuring all documentation pertaining to the insurance programme /facility is in place
• Developing and expanding the portfolio with ongoing prospect pipeline through liaison within the greater business, broker/ client relationship.
• Achieving a targeted annual new business budget for portfolio
• Oversee the introduction of new clients and new insurance structures.
• Creating and maintaining business relationships to ensure new business growth of both income and clients.
• Dealing with Financial Managers, Financial Directors, Risk Managers at client EXCO level.
• Building and maintaining relationships at client/ broker and interdepartmental levels.
• Liaising with Underwriting, Finance, Actuarial, Claims departments.
• Attending product launches when required.
• Discussing and finalising client requirements in respect of pricing, cost and income structure.
• Co-ordinating documentation, role and responsibilities, agreements, system and legal requirements, processes and procedures.
• Complying and managing new business take-on procedures
• Understand client financials and identify potential issues
• Fully accountable for budgeting and forecasting for portfolio
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Liaising with the technical review teams.
• Advising technical review teams of all pertinent information prior to each review.
• Providing input into the development of the annual review plan.
• Setting up review meetings with clients in consultation with technical review teams.
• Delivering completed review reports to clients and following up and tracking of the implementation of proposed actions.
• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development
• Maintaining CSA (monthly) questions through the risk management system
• Attending monthly Operational meetings with Portfolio manager(s) or delegate accordingly
• Assisting Executive with Divisional reporting and deputise when required.
• Maintaining prospects list and report back on divisional issues.
• Monthly budget review and reporting on variances and new business targets