Portfolio Manager: Commercial

at  City Property

PERFORM ADMINISTRATION RELATED FUNCTIONS.

1. Collaborating with internal departments to ensure effective management of the larger repairs and maintenance. Approving of all related repairs in terms of SODA.
2. Utilizing business tools to effectively manage the portfolio. (Power BI, Freshdesk, MDA, etc.). Presentation of portfolio performance at monthly controlling office meetings.
3. Approving of all credit control admin instructions in terms of SODA.
4. Approving of all leasing-related instructions in terms of SODA.
5. To ensure that the processes are adhered to in terms of the company policy and procedures.
6. Manage other administrative processes related to effective management.

QUALIFICATIONS & EXPERIENCE:

1. Tertiary qualification in Property Management related qualification preferred.
2. 5-10 years’ property experience preferred.
3. Estate Agencies Affairs Board Competency Certificate (NQF Level 4).
4. Code 08 Drivers License required.

SKILLS & KNOWLEDGE REQUIRED:

1. MS Office skills required:
   a. MS Word – Intermediate
   b. MS Excel – Intermediate
   c. MS Outlook – Basic
   d. Management Experience
2. Financial acumen.
3. Property management knowledge required.
4. Basic administrative knowledge and skills required.
5. Good report writing skills.
6. Staff management skills.
7. A holistic understanding of the business required.
   Personal Attributes:
8. Problem solving – find solutions when emotions are involved.
9. Reality testing – be objective; see things as they really are.
10. Impulse control – resist or delay impulse to act.
11. Flexibility – adapting emotions, thoughts and behaviors.
12. Stress tolerance – coping with stressful situation.
13. Interpersonal relationships – building mutually satisfying relationships.
14. Empathy – understanding & appreciating how others feel.
15. Independence – be self-directed and free from emotional dependency.
16. Assertiveness – communicating feelings and beliefs; being non-offensive.
17. Management – the strategic use of resources and employees to reach organisational goals.
18. Social confidence – be self-assured and at ease with people in all types of social situations.
19. Persuasion – negotiating, selling, influencing, and attempting to persuade people or trying to change the point of view of others.
20. Multitasking – dealing with several activities at a time, enjoy being given new tasks before they have finished another.
21. Teamwork – cooperation with others, good-natured attitude and encouraging people.
22. Persistence – sticking with tasks, not giving up, dislike leaving things unfinished.
23. Rule following – adhere to rules and strictly follow work regulations.
24. Attention to detail – focus on details, strive for perfection and be well organized.
25. Planning – enjoy making detailed plans and long-terms plans.
26. Innovation – creative and open-mindedness.
27. Analytical thinking – like solving complex problems, carefully analyze information and use logic to address issues and problems

JOB PURPOSE

To manage a profitable property portfolio in line with business strategy, which entails managing and mentoring a team to achieve shareholder value.

PERFORM FINANCIAL TASKS AND DUTIES ASSOCIATED WITH THE ROLE.

1. Preparation and presentation of the annual operational budgets which provides an indication of performance ahead.
2. Management of tenant arrears.
3. Measurement of monthly property performance against the annual approved operational budget.
4. Ensure that monthly reports are completed timeously.

PERFORM OPERATIONAL TASKS AND DUTIES ASSOCIATED WITH THE ROLE.

1. Manage and monitor the various inspections conducted by the Property Manager.
2. Manage and administer the customer services queries in a timeous and effective manner.
3. Regular building visits with subordinates.
4. Chair monthly financial, team and building manager meetings.
5. Contributing to the Sales & Marketing meetings to provide innovative ideas.
6. Identify and motivate improvements to poor performing properties.
7. Effective management and interaction with subordinates and internal departments to reduce vacancies and improve income.
8. Managing the renewal process with existing tenants to achieve the best possible outcome.
9. Interact and build relationships with all stakeholders.