Portfolio Sales Manager

at  The Office Group

THE COMPANY

The Office Group is a leading flexible workspace developer and operator. For over 20 years we’ve been setting the standard of what the workspace experience should be, and today our growing portfolio of over 70 quality and distinctive space with 30,000 members across London, the UK and Germany.
We continue to redefine the workspace experience and challenge the status quo. By championing greater flexibility and hospitality-style service, top amenities and sought-after locations, we’re empowering the way businesses, and their employees work today. And we’re committed to acting with environmental and social responsibility, making conscious choices when designing, building and servicing our spaces.
Our innovative and wellness-focused approach doesn’t stop at our buildings, living by our values to create a supportive, collaborative and creative environment where everyone can thrive.

REQUIREMENTS

• Understanding of broker/agent supplier relationships desirable
• Proven sales track record, demonstrating adhering to KPIs
• Commercial skills gained in the same/similar industry
• Understanding of estate management, rental negotiations and achieving customer satisfaction
• Collaborative working skills
• Ability to work with multiple stakeholders
• Sales negotiation and contract management
• Salesforce or similar CRM experience desirable
• MS Office, in particular Word and Excel

You will be accountable for driving sales, retention and maximum occupancy across the area in line with KPI’s and targets with the overriding objective of exceeding budgeted revenue and minimising member turnover. Working in partnership with the Portfolio Lead, Building Teams and Central Sales team to ensure an excellent member experience is consistently achieved.

Key Responsibilities:

• Responsible for all member viewings across your dedicated area to drive new business, preparing proposals in conjunction with space planners and client alterations team for any bespoke works.
• Manage all negotiations and closing of new business contracts, handing over to the appropriate operational team once full compliance checks are completed.
• Working in partnership with different departments, influencing key stake holders to drive business. Proactively utilising your client relationships to support members on agreed expansions and downsizing projects.
• Ensure member relationships and retention are optimised by providing excellent member experience and engagement within your area, holding regular formal and informal commercial reviews understanding any reasons for possible terminations and preventing where possible.
• Accountable for all renewals across the area by driving and maximising licence fee revenue above set budgets and communicating any member changes to the Building Teams.
• Create an agile sales strategy which anticipates influential member changes utilising all commercial options available including implementing a dynamic pricing structure across your entire area.
• Maintain a constant awareness of competitor markets and products in close proximity to your area, and create a commercially astute sales strategy based on these findings.
• Manage commercially driven relationships with 3rd party brokers and agencies, having regular communication, proactively marketing the space within your area.
• Work together with IT Sales team to ensure a seamless business offer to both current and new members across your region.
• Develop and maintain an effective commercial relationship with the Portfolio Lead to formalise strategy by building/floor/office to drive occupancy and rates, providing an excellent member experience .
• Communicate all relevant market insight and information to the business with regards to the buildings within your area to ensure revenue opportunities are maximised at all times.
• Responsible for handling serious building/member commercial situations and escalating the more complex issues to the Portfolio Lead where necessary.
• Attend weekly meetings with Portfolio Lead providing reports on commercial insights and changes across the patch, highlighting areas of concern providing innovative solutions.