Portfolio Service Delivery Manager (Hybrid)

at  Morgan Stanley

Portfolio Service Delivery Manager (Hybrid)
Job Number:

3260905
POSTING DATE: Oct 29, 2024
PRIMARY LOCATION: Americas-Canada-Quebec-Montreal
EDUCATION LEVEL: Bachelor’s Degree
JOB: Other
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Director

DESCRIPTION

We’re seeking someone to join our team as a Portfolio Service Delivery Manager to provide oversight for property services and service delivery for our wealth management branch portfolio. The candidate will be managing 7 million square feets across more than 400 locations in the United-States.
In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is a Director level position within Property Services, which manages the daily operations of our facilities, handle all engineering and maintenance services.
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions and individuals around the world achieve their financial goals.
Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role:

• Collaborate with the Sourcing Team regarding Request For Proposals(RFPs), contract negotiations, vendor selection, and the maintenance and tracking of Service Level Agreements (SLAs) and new initiatives.
• Maintain frequent and direct interaction with contracted vendors and internal BU clients in the maintenance and planning of new and existing office locations.
• Proactively monitor and measure all service levels and implement improvements.
• Conduct interoffice travel on occasion (few times a year) to ensure continuity of service across office locations.
• Facilitate regular client meetings to discuss Corporate Services support and expectations.
• Develop, report, and forecast monthly, quarterly, and year-end budgets.
• Oversee facility management quality control for all sites in the relevant region.
• Directly manage the facilities management service provider and oversee all soft services responsibilities.
• Collaborate with Portfolio Strategy and Project Management on all capital projects and cross-departmental initiatives, including environmental sustainability initiatives.
• Coordinate with the Business Continuity Team on business continuity planning and disaster recovery.
• Manage contingent workforce engagement for all Property Services groups.
• Ensure local, regional, and national code compliance.

QUALIFICATIONS

What you’ll bring to the role:

• Bachelor’s degree (BA or BS) or equivalent business experience
• 4 -5 years’ experience working in financial services in an operations or property management role; vendor management; contract management
• Ability to work effectively with all level of personnel including a cross functional team environment, with superior client and customer relationship skills
• Proficient in administrative documentation such as Microsoft Office, presentation creation and execution, Verbal and written communication

What you can expect from Morgan Stanley:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.
All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.
Knowledge of French and English is required.
Build a career with impact. Visit morganstanley.com for more information

What you’ll do in the role:

• Collaborate with the Sourcing Team regarding Request For Proposals(RFPs), contract negotiations, vendor selection, and the maintenance and tracking of Service Level Agreements (SLAs) and new initiatives.
• Maintain frequent and direct interaction with contracted vendors and internal BU clients in the maintenance and planning of new and existing office locations.
• Proactively monitor and measure all service levels and implement improvements.
• Conduct interoffice travel on occasion (few times a year) to ensure continuity of service across office locations.
• Facilitate regular client meetings to discuss Corporate Services support and expectations.
• Develop, report, and forecast monthly, quarterly, and year-end budgets.
• Oversee facility management quality control for all sites in the relevant region.
• Directly manage the facilities management service provider and oversee all soft services responsibilities.
• Collaborate with Portfolio Strategy and Project Management on all capital projects and cross-departmental initiatives, including environmental sustainability initiatives.
• Coordinate with the Business Continuity Team on business continuity planning and disaster recovery.
• Manage contingent workforce engagement for all Property Services groups.
• Ensure local, regional, and national code compliance

What you’ll bring to the role:

• Bachelor’s degree (BA or BS) or equivalent business experience
• 4 -5 years’ experience working in financial services in an operations or property management role; vendor management; contract management
• Ability to work effectively with all level of personnel including a cross functional team environment, with superior client and customer relationship skills
• Proficient in administrative documentation such as Microsoft Office, presentation creation and execution, Verbal and written communicatio