Post Office Counter Clerk

at  Midcounties CoOperative

WHO ARE WE LOOKING FOR?

To be a successful candidate for this role you will need:

• Excellent ability to provide customer service and a passion for customer care.
• Ability to listen, interact and communicate with different stakeholders.
• Confident and a friendly, approachable nature.
• Cash handling experience is desirable.

At Your Coop we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, still click apply! You may just be the candidate we are looking for.

ABOUT THE ROLE:

As a Post Office Counter Clerk, you’ll be responsible for dealing with postal and financial services, dealing with forms and applications, and handling foreign currencies. This involves the correct and accurate handling of monies and the use of computer systems.
As a valued member of our Post Office team, you will receive full counter training, plus ongoing training, and support.
Operational hours:
Monday – Friday – 09:00am – 17:30pm
Saturday - 09:00am – 13:00pm – Subject to Location

AS A POST OFFICE COUNTER CLERK, YOU’LL BE RESPONSIBLE FOR:

• Providing excellent customer service.
• Complete and undertake regular compliance checks.
• Follow all policies, procedures, and cash management.
• Keep all area’s clean, tidy and adhere to all safety/security policies.
• Ensure punctuality and personal appearance standards are in line with the Society’s Uniform policy.
• Deal with customer complaints professionally and process in line with the Society’s complaints procedure.
• Required to ensure that all records are up to date, manage high volume posting activity and communicate with multiple clients and vendors.
• Please note, successful candidates will be subject to a P250 (Credit Check)

To be a successful candidate for this role you will need:

• Excellent ability to provide customer service and a passion for customer care.
• Ability to listen, interact and communicate with different stakeholders.
• Confident and a friendly, approachable nature.
• Cash handling experience is desirable