Post Office Support Coordinator

at  WHSmith

ABOUT US

Celebrating over 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.
WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts since 1792. Across our diverse estate of over 500 stores on UK high streets, with our wide-ranging store sizes and formats, we sell a large range of products including stationery, greeting cards, art and craft, newspapers, magazines, books and drinks. We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

• Communicating with WHSmith Store and Post Office Management teams to identify knowledge gaps within the Post Office and raising concerns regarding issues to the Post Office Team.
• Providing on site and over the phone training within the Post Office KPIs
• Carrying out on-site visits completing SCRs, Losses investigating and Audits investigations and any specific risk areas identified by Post Office team or themselves
• Facilitating in identifying procedural gaps within the store and support with development plan
• Advising Stores on appropriate actions to limit or rectify losses in Post Office.
• Creating an effective communication routine with all High Street and Post Offices within their area by building a strong relationship with teams and developing a clear means for stores to access support as required.
• Reviewing data and reports to identify risk areas within Profit Protection and Post Office focuses and actively source ways to reduce
• Fulfiling a visit schedule to ensure Post Offices are visited regularly with clear Post Office focuses
• Ensuring compliance measures are met in stores during visits and issues are dealt with immediately