Post Production Support Specialist

at  State Street Corporation

EDUCATION & PREFERRED QUALIFICATIONS

• Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.
• 3 to 5+ years of experience

ADDITIONAL REQUIREMENTS

Work onsite at client office as well as in State Street office.

• PPSS are expected to have strong industry knowledge across multiple asset classes and buy side workflows. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.
• Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.
• Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
• Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.
• Responsible for maintaining a client issues list and status reporting.
• Train users on existing workflows
• Gather requirements for new asset classes, security types and/or business line
• Document requirements
• Works with Professional Services team to assign dedicated resources to accomplish deliverables
• Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements