Power Platform Support Engineer

at  BLUE OCEAN SYSTEMS INFOTECH PTE LTD

MIN 2 TO 8 YRS OF EXPERIENCE

1. Take over the maintenance of existing apps and new apps that will be deployed. add new modules or functionality to the apps already taken over by the Support Engineers. will work with the Support Engineers to take over the maintenance of these new modules and functionality.
2. Document each taken-over app in a standard documentation format to enable maintenance and support.
3. Troubleshoot and solve issues raised by users of the apps, including working with MS and IT team to troubleshoot and resolve the issues. For issues related to MS platform, Support Engineer will raise ticket with IT team and/or vendor who is managing the MS
   platform. Support Engineers will coordinate, track, and ensure that the relevant parties resolve such issues.
4. Support configuration change requests for apps, including editing of labels and Power
   Automate flows. has a separate low code development team to implement new functions or major functionality changes that include new flows, processes, or screens, we may involve the Support Engineers in such implementation and development to keep them current with their Power Platform skills.
5. Log all tickets (including but not limited to issues, change requests, bugs) raised by users. will provide the tool for users to submit tickets electronically and asynchronously (e.g., via email, or an online system), and for the Support Engineers to manage the service requests.
6. Provide monthly reports on the tickets submitted by users, including status of each ticket, and summary and trend graphs of the service requests.
7. Meet with Low Code CoE (via virtual call) at least monthly to review the monthly report and highlight issues or opportunities to enhance the AMS operations. For these meetings, the
   Support Engineers should also review the tickets raised to identify recurring (happening morethan twice in a 12-month period) and systemic issues with our apps, Power Platform, policies, and processes, and propose ways to tackle these recurring or systemic issues.
8. Support Engineer must have at least 3 years of Software Support Engineering experience.
9. Microsoft Power Platform (Power Apps, Power Automate)
10. Support Engineer must have at least 1 year of Microsoft Power Apps and Power Automate development experience and have developed C deployed at least 4 canvas apps, with SharePoint Lists or Dataverse as the underlying database.
11. Documentation for Software Support Engineering
12. Support Engineers must be able to translate and capture the functionality of apps into writing and diagrams, and be able to organize the captured information in a way that makes it easy for ongoing maintenance and support of the apps.
13. Support Engineer must be competent in English writing and documentation, and be detail oriented.
14. Support Engineers should also be familiar with Microsoft Teams and SharePoint, and know how to organize and archive information in SharePoint.
    Regards
    Kshama
    +91 983396418

Please refer the Job description for details