Practice Consultant

at  Perfectserve

WHAT IS PERFECTSERVE?

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

POSITION OVERVIEW:

We are looking for a client-facing, technical rockstar to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don’t miss out on this opportunity!
The Practice Consultant will be responsible for determining & building custom, clinical workflows.
They will be required to have a deep understanding of the PerfectServe platform to best apply the company’s technology to meet the workflow needs of our customers and their providers.

QUALIFICATIONS:

• Bachelors Degree
• 2+ years in a technical client-facing role
• Proven critical thinking and technical aptitude skills
• Excellent verbal and written communication skills
• Experience with Microsoft suite of products (e.g., excel/sheets, word/docs, )
• Driven, positive and collaborative attitude a must
• Demonstrated ability to multitask and prioritize
• Ability to travel up to 25%
  PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
  This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
  PerfectServe, Inc. is an Equal Opportunity Employer -M/F/D/V.
  PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care

• Implement custom, elegant workflow designs to best meet the need of our customers and help better streamline all clinical communications.
• Engage & build fast rapport with customers, such as Practice Managers and Providers.
• Build users, schedules and workflow rules within the PerfectServe platform.
• Provide technical support, occasionally onsite, and make the appropriate user application adjustments during new customer go lives.
• Monitor and make the necessary user and schedule application changes for PerfectServe’s synced applications.
• Execute testing protocols.
• Contribute to configuration standards best practices and
• Execute the company’s configuration quality assurance