Practice Engagement Manager

at  Infosys

Infosys Ltd. is a global leader in next-generation digital services and consulting. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients, in more than 50 countries, through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Our team of over 240,000 innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake.
As part of our Salesforce Practice Sales team, you will play a key role in building and cultivating relationships and opportunities within existing as well as prospective clients, selling Salesforce ecosystem services and solutions. You will work as a trusted advisor and position Infosys as a partner fo choice for Salesforce.
You will work with Infosys industry new logo sales / GTM as well as client partner teams to expand business across South East Asia. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative, high quality solutions to meet our clients’ business needs.
As the Practice Engagement Manager (PEM), you will be responsible for client interfaces within group of accounts across various industries supported by Infosys. You will work with the wider market facing and delivery team to build the portfolio plan and deliver business growth and client management based on the plan.

Qualifications and Experience:

• Must have led client facing consulting or sales engagements in one or more of the following industry vertical:
• Primary Industries: Telecommunications (Telecom OEMs, Media), Financial Services, Manufacturing;
• Secondary Industry: Retail & CPG, Energy & Utilities, Logistics
• Understanding of Salesforce ecosystem clouds like Sales, Service, Marketing, Commerce, Industries, CPQ etc
• Business Development and Project Management experience required
• Track record of interacting and building relationship with CXO level client contacts
• Global Delivery Model experience desirable
• Experience managing large multi-location consulting engagement teams desirable
• Track record as Account Manager in a rapidly growing client relationship highly desirable
• Strong leadership, interpersonal, communication and presentation skills
• Bachelor’s degree and a minimum of 8 years’ experience in a similar role
• Hands-on experience with proposal creation and leading proposal presentation

Key Responsibilities within the assigned account scope include:

• Business Development – responsible for building a portfolio and driving revenues for the Engineering Business unit in South East ASIA.
• Research, competitor analysis and client presentations for the Salesforce Services Catalogue
• Client delivery assurance – confirming the client commitment and driving the delivery process.
• Responsible for driving revenues from Go-to-market solutions being sponsored by the business unit
• Provide guidance, consultation and direction in support of strategies to implement client’s strategy under assigned technology competency
• Build customized solutions for the target accounts and driving the revenues and delivery of these solutions in target accounts under the portfolio
• Share responsibility for all Client Management processes – Plan-Sell-Deliver-Manage along with the relationship manager for the specific accounts under the portfolio
• Pricing decisions along with relationship manager of the account within the scope of the Master Services Agreement
• Help building future alliances and nurture existing alliance with relevant product vendors under assigned technology competency of the horizontal unit(s)
• Build Effective relationships across the business to ensure the APEM can deliver against the key responsibilities

Key Relationships:

• Client Partners
• Salesforce Practice Presales Leads
• Salesforce Practice Delivery Managers
• Salesforce Practice Technical Solutions Leads

Qualifications and Experience:

• Must have led client facing consulting or sales engagements in one or more of the following industry vertical:
• Primary Industries: Telecommunications (Telecom OEMs, Media), Financial Services, Manufacturing;
• Secondary Industry: Retail & CPG, Energy & Utilities, Logistics
• Understanding of Salesforce ecosystem clouds like Sales, Service, Marketing, Commerce, Industries, CPQ etc
• Business Development and Project Management experience required
• Track record of interacting and building relationship with CXO level client contacts
• Global Delivery Model experience desirable
• Experience managing large multi-location consulting engagement teams desirable
• Track record as Account Manager in a rapidly growing client relationship highly desirable
• Strong leadership, interpersonal, communication and presentation skills
• Bachelor’s degree and a minimum of 8 years’ experience in a similar role
• Hands-on experience with proposal creation and leading proposal presentations

Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department