Practice Liaison - Dept of Surgery - Req 2691

at  Brown Surgical Associates

GENERAL SUMMARY:

Under the leadership of the Chief of Surgery, this position provides real time support to facilitate outreach for BSA surgeons to potential referring providers sharing information and building a referral database; bridges the gap of communication between providers, develops a strategic referral marketing plan, streamlines patient referrals, tracks and measures marketing data and reports, expands the Department’s healthcare network, and increase overall revenue for the Department of Surgery.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Reasonable accommodation may be made, upon request, to enable individuals with disabilities, who otherwise meet the qualifications, to perform the essential functions of the position.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor’s degree in healthcare field, business administration, or public administration is required, graduate degree preferred.
• Five years upper management level experience within a sizeable physician practice group; experience with hospital-based physician groups and/or surgical practice is a plus.
• Knowledgeable in clinical practice protocols, organizational development, personnel management, project implementation, budget and resource development, and strategic planning.
• Demonstrated track record in working effectively with physicians on matters related to practice management, resource utilization, joint ventures, and program development.
• Five years upper management level experience within a sizeable physician practice group; experience with hospital-based physician groups and/or surgical practice is a plus.
• Experience with electronic medical records, particularly Epic.
• Implementation of new programs or processes.
• Ability to communicate transparently provides clarity and shows respect when delivering unpopular or difficult information.
• Ability to plan, organize, and integrate priorities and deadlines.
• Excellent people skills, with an ability to partner with leadership team.
• Possess personal qualities of integrity, credibility, and commitment to corporate mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
• Demonstrated business, entrepreneurial, technical, and analytical skills.
• Continuous improvement experience and implementation for sustained activities.
• Strong understanding of physician practice management operations and how to improve practice performance as evidenced by a track record of improving outcomes and productivity.
• Knowledge of the principles and practices of health care administration, fiscal management, and government regulations and reimbursements.
• Self-directed with the ability to work in an ambiguous environment, creating structure, identifying required roles, and assigning responsibilities, holding stakeholders to deadlines.
• Anticipates changing needs and designs, promotes, or supports the delivery of services that enhances the patient’s experience.
• Ability to build and maintain positive working relationships through open communication and teamwork. Work with others to accomplish goals and objectives.
• Involves frequent contact with physicians and staff on all levels. Tasks are normally performed in a typical office setting. Some tasks will be completed sitting at a desk, using a computer. Mobility is required to attend meetings and give presentations. The ability to travel to various locations in the state, typically via automobile required.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Incumbent functions independently within the guidelines established by the policies and procedures of the organization.

• Visits local referring physicians and medical practices with the goal of building beneficial referral relationships.
• Works with medical practices and healthcare system physicians to create effective physician referral marketing plans.
• Must be well versed in Marketing campaigns and should be social media savvy.
• Schedules physician relations meetings between providers and healthcare professionals.
• Distributes the medical practice marketing collateral and patient referral materials.
• Develops practice liaison marketing reports including tracking visits and measuring ROI.
• Educates referring medical practices on the capabilities of the practice, how they can streamline the referral process, and provide top-quality care for surgery patients.
• The Practice Liaison acts as an intermediary between BSA and referring providers to bring about the most effective healthcare treatment and experience.
• Enhance operational effectiveness and high-quality patient care.
• Maintains effective communications and provides updated information to the Board.
• Establishes best practices for efficient clinical operations and contribute realistic expectations of what success looks like to physicians, clinical staff, and others.
• Fosters a success-oriented, accountable environment within the organization.