Practice Manager, Consulting firm

at  RESOLVE Forensic

Job Description: We are seeking to add an Operations Manager to our growing team. The successful candidate will play a key role as EA to our Managing Principal, managing the administrative functions of our practice, and supporting our engagement teams on client deliverables. The role will report to the Managing Principal.

QUALIFICATIONS:

• Minimum of 3-5 years of experience in office management or similar, preferably in a professional services or corporate environment.
• Strong organisational and multi-tasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office software.
• Basic understanding of financial management and Xero accounting software.
• Ability to handle confidential information with discretion.
• Energetic and enthusiastic: keen to learn and develop in the role.
• Detail-Oriented: Keen attention to detail and accuracy.
• Proactive: Ability to anticipate needs and take initiative.
• Team Player: Collaborative and supportive of team goals.
• Problem Solver: Strong problem-solving skills and the ability to handle unexpected situations effectively.

• EA to our Managing Principal
• Practice Financial Management: Manage transactions and document records for bookkeeper, including expenses and invoices/receipts for entering into Xero and reconciling receipts from clients.
• Engagement Financial Management: Assist with invoicing, expense claim tracking, project budgets, WIP and debtor management.
• Office / IT Administration: Oversee relationship with serviced office providers, oversee the provision of IT equipment, liaison with external IT support, management of data subscriptions.
• Team Coordination: Support the team by co-ordinating the scheduling of staff to projects, monitoring timesheet recording, managing leave requests, ensure the team complies with CPD requirements.
• Client engagements and Interaction: Serve as an occasional point of contact for clients, handling inquiries and directing them to the appropriate team members. Assist team members with conflict checking, engagement letters, document filing, the preparation of client deliverables, formatting reports and client communications.
• Recruitment/Employment Support: Candidate screening and testing, arranging interviews, assist with preparation of employment contracts, onboarding, co-ordinating performance review sessions, updating HR management system and monitoring probation periods.
• Business Development Support: Assistance with occasional events, arranging meetings with new or existing contacts.