Practice Manager

at  Fakenham Medical Practice

Practice Manager A fantastic opportunity has arisen for an enthusiastic, well organised, and resourceful Practice Manager to lead our friendly and professional team, working alongside the Operations Manager and CEO in delivering high standards of care to our patients. Are you seeking a role where you can combine your people skills, compassion, and professionalism? Only 10 minutes from Norfolks Champagne Coast, we advocate a healthy work life balance and provide support and training for all employees. We are a training practice for Registrars and have students from both UEA and Cambridge University.
Investing in our people is top of our priorities and have created a friendly and welcoming atmosphere. To enhance relaxation and team well-being we organise activities such as away days, bike to work scheme, lunchtime walks, beach running, and regular coffee reset times along with ice cream deliveries in the summer! Experience of primary care management is desirable, but not essential. The ideal candidate will have proven people management, communication, organisational and IT skills.
An understanding of practice finance and business knowledge would be advantageous in this role. Main duties of the role Oversee the smooth running of the practice, including managing staff, facilities, and resources. Monitor staff satisfaction and performance against metrics for each department. Ensure the delivery of high-quality patient care by monitoring patient satisfaction, clinical outcomes, and patient safety.
Develop and implement practice policies and procedures in compliance with regulatory requirements and best practices. Manage relationships with stakeholders, including patients, suppliers, GP partners and external partners. Maintain accurate and up to date records, including patient information, staff files and performance reports. Oversee the Quality Outcome Framework (QOF), Locally Commissioned Services and other claims, ensuring that maximum income is obtained and best practice is followed.
Skills and Experience Five or more years of experience in management, preferably in Primary Care (but not essential). Strong leadership and management skills. Excellent communication and interpersonal skills. Demonstrated ability to manage resources and work collaboratively with all partners.
Knowledge of regulatory requirements and best practices in healthcare management would be advantageous. Benefits Competitive Salary, NHS pension, discount scheme, access to financial advisor and much more. Opportunity for career development and progression. Working with a supportive and dedicated team.
Contributing to the delivery of high-quality patient care

Please refer the Job description for details