Practice Manager

at  Hampstead Group Practice

Title: Practice Manager Accountable to: Partners Reports to: Partners Direct Reports: Patient Service Team and Premises Manager,Data Management Team Supervisor,Rota Manager Liaises with: All staff,External third parties as required,Patients as required PURPOSE AND OBJECTIVES OF THE ROLE To manage the daily operation of the Practice ensuring that it provides patients with the highest possible administrative standards and that all staff are supported in delivering exceptional service. To contribute to, and support Partners in strategic development of the Practice to ensure that it continues to provide a quality service to patients. RESPONSIBILITIES Keep up to date with developments and changes within primary care. Lead and coordinate projects within the practice.
Overall management of all services. Liaise with the Business Manager on matters pertaining to Practice finances. Manage relationship with Practices landlord DUTIES & TASKS Support to Partners Ensure that the Practice is compliant with its NHSE contractual obligations Attend Partners meetings Provide advice and support and keep Partners updated on Practice matters Ensure CQC compliance Ensure Business Continuity Plan is kept current Communication Practice meetings, including management of Significant Events process. Oversee Practice Website.
Patient Comms with Management Support. Logging and notifying any confidentiality breaches (letters to patients and notifying NHS digital Practice Policies Practice Index Policies HR Manage recruitment and ongoing development of staff to include: Maintaining up-to-date job descriptions. Production and placing job advertisements. Contracts, offer letters, reference requests.
DBS applications. Induction with new staff checking all relevant documentation. Maintaining up to date staff handbooks. Staff immunisation status liaising with nursing team to ensure all are up to date.
Staff training making bookings and maintaining logs, ensuring that compulsory regulatory training updating e.g. CPR, Fire Marshalls, is completed as required, as well as any ad-hoc course training identified. Staff Appraisal process, including feedback surveys. Managing and setting up nursing team appointment schedules.
Work force reporting. Workforce planning to ensure a good skill mix with staff having the appropriate level of training.Ensure that employment laws are adhered to at all times Complaints Management Overseeing complaints with Management support, ensure complaints process is followed. Call recording searching for and finding calls CCTV - checking for footage as and when required PPG Support the Chair and PPG in administration of meetings External Meetings Liaise with landlord on lease and rent review issues and on other parties, as required, regarding strategic premises issues. Represent the Practice at all external meetings, as required Finance Liaise with the Business Manager on payroll and pensions, ensuring accurate reporting and submissions.
Liaise with the Business Manager and Partners on financial planning including but not limited to budget preparation. Liaise with Business Manager and Partners to ensure the Practice explores all opportunities to maximise income and reduce expenditure. IT Oversee the management of the Practice IT system, including compliance with the Data Security Protection Toolkit (DSPT). General To provide cross cover in the absence of the Business Manager This job description is not exhaustive and may change with the agreement of the Practice Manager and the Partners.
The postholder should not be reasonably withhold agreement to any change

Please refer the Job description for details