Practice Manager II

at  University of Rochester

SERVICE ORIENTATION AND PATIENT EXPERIENCE:

• Access and interpret Press Ganey patient satisfaction survey data and regularly share results with providers and staff.
• Serve as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns.
• Define expectations for patient satisfaction and live the brand for UR medicine.

QUALIFICATIONS:

• Associates Degree, preferably with coursework in business administration or health care administration required.
• Bachelors Degree preferred.
• 2 years of administrative experience with 1 year of management experience in healthcare required.
• or an equivalent combination of education and experience required.
• Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred.
• Advanced knowledge of medical practices, terminology, and reimbursement policies preferred.
• Microsoft Outlook email skills (open new, to, cc, send) preferred.
• Electronic filing skills (name a file, save file, save as). Typing skills preferred.
• Intermediate proficiency with Microsoft Word and Excel preferred.
• Notary Public within 1 year preferred.
  The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the Universitys mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

GENERAL PURPOSE:

The Practice Manager is responsible for the management of an ambulatory practice with 12 to 19 exam rooms.
In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance.
Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff in a mid-size practice.