Practice Office Assistant - Behavioral Health Meadowlands York

at  WellSpan Health Services

SCHEDULE

Full Time: Monday through Thursday, 11 AM to 7:30 PM; Fridays 8:30 PM to 5 PM

GENERAL SUMMARY

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

MINIMUM EDUCATION:

• Certificate Program Professional Medical, Administrative or Business School Required or
• High School Diploma or GED With 12 or more months of customer service experience Required

WORK EXPERIENCE:

• Less than 1 year Relevant experience Required

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal/communications skills.
• Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.
• Computer skills to include typing.

ESSENTIAL FUNCTIONS:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Performs various duties for effective check-in and check-out of patients.
• Prepares schedules and encounter forms for daily visits.
• Handles walk in patients in the appropriate manner.
• Ensures that Race, Ethnicity and Language is documented as appropriate.
• Processes patient charge and collects copays and deductibles.
• Performs various tasks related to end of day batch control, cash drawer etc.
• Enters and/or retrieves data from established computer files.
• Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
• Researches billing questions and problems for patients with centralized billing service.
• Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
• Complies with all HIPAA rules and regulations.
• Processes mail including scanning and tasking if applicable.