Praktikum für (Bachelor/Master/PhD) Service Business Development (starting

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Immerse yourself in the fascinating everyday working life at Roche Diagnostics surrounded by beautiful mountains, not far from the scenic Lake Zug and yet close to the cities of Zug, Zurich and Lucerne. Here, where we have been rooted for over 50 years, we develop and produce diagnostic solutions and help to find answers to health questions.
The Rotkreuz site, where a wide variety of disciplines work hand in hand, is a meeting place for over 2,700 talented employees from 70 different nations. Our campus invites people to work together, be creative and realise their full potential. We believe that a positive work environment, employee satisfaction, inclusion and sustainability are key to growing together and improving the lives of patients around the world. Welcome to Roche in Rotkreuz.
Embark on a transformative learning experience with Roche Diagnostics through our Aligned Internship Program in Rotkreuz. Designed to nurture emerging talent, this program offers a dynamic and immersive opportunity to gain hands-on experience in the field of diagnostics, fostering personal and professional growth.
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Service Business Development is a new function within the team of Customer Service Value and dedicated to understanding the market needs and crafting the right service offering for our customers. Customer satisfaction, cost effectiveness and market potential are the metrics to drive improvements. In this global role the network is key to success. Close stakeholder engagement and alignment will make this team successful.
This internship position is located in Rotkreuz, Switzerland, on site.

Key Responsibilities

• Get familiar with the team, roles and objectives of the Global Customer Support as well as Customer Service Value
• Get to know the global world of Service Business Development and support the shaping of services of the future
• Analysis of customer feedback and insights obtained from the team or surveys
• Shape opportunities for service offering improvement and identify areas
• Support the elaboration of business cases for new services, identify the required data for refinement and support the alignment with stakeholders across teams
• Support the competitor analysis and insight creation into service offerings within and outside the IVD market
• Support the elaboration of content for the team (e.g. content for the team site)

• Get familiar with the team, roles and objectives of the Global Customer Support as well as Customer Service Value
• Get to know the global world of Service Business Development and support the shaping of services of the future
• Analysis of customer feedback and insights obtained from the team or surveys
• Shape opportunities for service offering improvement and identify areas
• Support the elaboration of business cases for new services, identify the required data for refinement and support the alignment with stakeholders across teams
• Support the competitor analysis and insight creation into service offerings within and outside the IVD market
• Support the elaboration of content for the team (e.g. content for the team site