Pre-press

at  Expo Centric

In this position you will be responsible for checking artwork to confirm it is print-ready, scheduling prints with partnered suppliers and providing exceptional service to our customers, ensuring their satisfaction and resolving any inquiries or issues they may have. This position requires excellent communication skills, a friendly demeanor, and a strong ability to multitask and keep on track in a fast-paced environment.
If you are bright, energetic, hardworking and enthusiastic about becoming a multi-skilled member of a fun, yet professional team, you may be the person we’ve been looking for.

PRODUCT KNOWLEDGE:

• Understanding of product knowledge
• Understanding of all systems and processes
• Understanding of suppliers
• Understanding of the software used

• Understanding of AU market
  Customer Experience Management:
  o Enquiry management
  o Brief collection/scraping
  o Product suggestion
  o Product explanation
  o Process explanation
  o Issue resolution / Manage and diffuse complex situations.

  o Other (not limited to points above)

• Ensure prompt and accurate responses to customer inquiries, complaints, and requests through various channels (phone, email, chat, social media).

• Build and maintain strong relationships with key customers, partners, and vendors.
• Collaborate with the team to identify upselling and cross-selling opportunities based on customer insights.
• Address escalated customer issues promptly and ensure timely resolution.
• Investigate and resolve customer complaints, working closely with relevant departments to address any issues and prevent recurrence.
• Escalate very complex or unresolved issues to the appropriate team members or supervisors, ensuring timely resolution and customer satisfaction.

Please refer the Job description for details