Pre-Sales Engineer

at  Samsung Electronics

Position Summary
Why join our team?
The SEUK AC & Heating Business is part of a dedicated European business called Climate Solutions. The UK is one of the biggest markets in Europe and there has been significant investment in personnel and products in order to prepare the business for substantial growth. Combined with the release of a number of unique and exciting products into the market the UK, Climate Solutions is in a great position to capitalise on the opportunities the UK market offers.
Role and Responsibilities
Your Key Responsibilities:
This role provides additional support for the ongoing growth of the SEUK Climate Solutions business. The Technical Services function consists of Pre-Sales support and Aftersales activities including Training.
Pre-Sales are responsible for the technical design and quotation support of the SEUK customer base: Distribution/Direct, the Key Account Managers (KAM’s), the Business Development Managers (BDM’s) from the office but will also be required to regularly visit customers and projects in the field.

A primary focus is the development of positive relationships with all customers and the external Sales Team ensuring they have all of their design and quotation requests turned around accurately and in a timely manner.

• Develop market leading design & quotation service levels, including accuracy and turnaround
• Support the development of the other Pre-Sales colleagues
• Ensure all designs & quotations are accurately stored, tracked and maintained for future revision and/or traceability
• Use all appropriate tools including DVM Pro, CAD and Sales Force dot.com to support business processes and customer requirements
• Contribute to the preparation of, and deliver training courses to customers as required in the subjects of design, selection and application of the Samsung products.

Skills and Qualifications

What will be your key deliverables?

• Utilise existing and develop as appropriate systems and processes to support Pre-Sales functions.
• Regularly diarise and visit customers with KAM’s / BDM’s and management.
• Provide all relevant teams, partners and customers with product information in a timely manner
• Upload and maintain as the need arises equipment lists into SFDC to support order flipping for customer delivery
• Provide the relevant teams and customers with a Project design service using DVM Pro software and AutoCAD if required
• Provide accurate quotations in-line with Company guidelines to improve both sales & profit
• Collate and analyse competitor’s product RRP pricing and ensure our quotations are in line with the market expectations
• Collate competitor’s product information to provide useful sales tools and product information
• Constantly develop keen product knowledge of both Samsung and its competitors
• Maintain high levels of communication to all collaborators involved in the Operations / Sales Order Processing domain.

What we need for this role
To be successful, you will possess the following skills and attributes:

Essential Skills

• Educated in mechanical engineering
• Knowledge of air conditioning systems (at least theoretical)
• Excellent IT skills
• Operational experience of a CRM system (such as SFDC / Microsoft Dynamics / SAP)
• Pro-active support of sales function with design and product solutions ability
• Experience in project tendering process
• Ability to breakdown and analyse project requirements from tender documents and technical submittals
• Good understanding of reading and scaling off building services drawings and schematics
• Good presentation skills
• Strong communication and organizational skills and business acumen
• Good project management skills and ability to work well under pressure
• Professional manner and attitude
• Strong relationship building skills

Desirable Skills:

• UK operational experience in AC industry
• A good understanding of relevant Industry Legislation and regulations
• Operational use of AutoCAD
• Experience in specification sales support
• History of Technical support & Training
• Experience of working with different cultures
• Enthusiastic attitude and passion for target achievement
• Progressive goal & vision for success

What does success look like?
A ‘can do’ and positive demeanour, and able to perform well in a fast paced environment, always providing the customer with more than they were expecting.
Able to stop, review, measure and document challenges/opportunities and bring them to the attention of the relevant collaborators for support and resolution.
Be able to cope well with change and the ambiguity which may exist while change is effected.
The ability to put the customer and their experience/journey first.

Benefits of working at Samsung include:

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance (delete if not appropriate)
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please refer the Job description for details