Preferred Account Manager
at A10 Networks
Amsterdam, Noord-Holland, Netherlands -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Jan, 2025 | Not Specified | 25 Oct, 2024 | N/A | English,Virtualization,Ccie,Information Technology,Ddos Mitigation,Tam,Ssl,Strategic Planning,Application Delivery Controllers,Firewalls,Computer Science,Communication Skills,Cissp,Stakeholder Engagement | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
PAM Responsibilities:
- Develop a comprehensive understanding of the strategic customer install base and configurations for Install Base Lifecycle Management (IBLM)
- Present insights at customer business reviews and lead regular status calls with both customers and internal teams
- Conduct network health checks and audits to ensure optimal performance
- Provide actionable recommendations to customers and collaborate with Professional Services and Channel Partner organizations (e.g., for software upgrades)
- Communicate effectively with support, escalation, and engineering teams to ensure timely resolution of issues
- Serve as the primary point of contact for Preferred Accounts in EMEA, proactively tracking and resolving customer-registered problems and product requests
- Collaborate closely with field sales and pre-sales teams to drive new and repeat business within these accounts
- Work with field SEs on product management feature requests and enhancements
SE Responsibilities:
In partnership with named account field SEs and RSMs, engage in the following activities as needed:
- Collaborate with clients to identify their business requirements and technical challenges, recommending suitable solutions that leverage A10 Networks’ products
- Provide technical and sales support for accounts and channels within the assigned territory
- Work closely with sales, marketing, and product management teams to identify business opportunities and address customer needs, driving revenue growth
- Assist in designing and deploying enterprise-level networking and security solutions, including configuration, integration, and optimization
- Conduct product demonstrations, proof-of-concepts, and technical workshops to showcase A10 Networks’ capabilities
- Offer technical support and troubleshooting assistance during implementation and post-deployment phases, ensuring timely issue resolution
- Stay updated on industry trends, emerging technologies, and best practices in enterprise networking and security, sharing knowledge with the team
- Contribute to the development of technical documentation, including design documents, deployment guides, and best practice recommendations
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is preferred
- Proven experience as a Technical Account Manager (TAM) or in pre-sales roles
- Expertise in designing and deploying products, including Application Delivery Controllers, Firewalls, and DDoS Mitigation systems in enterprise environments
- Strong understanding of networking protocols, architectures, and technologies, including TCP/IP, DNS, DHCP, VPN, HTTP, SSL, and SDN
- Knowledge in multiple specializations: Virtualization, Cloud-Native technologies, Application Acceleration, DDoS Mitigation, IPv4 Preservation/IPv6 Migration, and Traffic Security
- Excellent communication skills, with the ability to lead sales opportunities, influence stakeholders, and drive consensus in a cross-functional environment
- Demonstrated experience in strategic planning, project management, and stakeholder engagement, with a track record of delivering results in complex technical environments
- Relevant certifications (e.g., CCIE, JNCIE, CISSP, A10 Networks Certified Professional) are highly desirable
- Fluent in English, with strong written and verbal communication skills
Join our dynamic team and help shape the future of enterprise networking and security with A10 Networks
Responsibilities:
- Develop a comprehensive understanding of the strategic customer install base and configurations for Install Base Lifecycle Management (IBLM)
- Present insights at customer business reviews and lead regular status calls with both customers and internal teams
- Conduct network health checks and audits to ensure optimal performance
- Provide actionable recommendations to customers and collaborate with Professional Services and Channel Partner organizations (e.g., for software upgrades)
- Communicate effectively with support, escalation, and engineering teams to ensure timely resolution of issues
- Serve as the primary point of contact for Preferred Accounts in EMEA, proactively tracking and resolving customer-registered problems and product requests
- Collaborate closely with field sales and pre-sales teams to drive new and repeat business within these accounts
- Work with field SEs on product management feature requests and enhancement
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
IT Software - Network Administration / Security
Sales
Graduate
Computer Science, Information Technology, Technology
Proficient
1
Amsterdam, Netherlands