Preferred Account Manager

at  A10 Networks

PAM Responsibilities:

• Develop a comprehensive understanding of the strategic customer install base and configurations for Install Base Lifecycle Management (IBLM)
• Present insights at customer business reviews and lead regular status calls with both customers and internal teams
• Conduct network health checks and audits to ensure optimal performance
• Provide actionable recommendations to customers and collaborate with Professional Services and Channel Partner organizations (e.g., for software upgrades)
• Communicate effectively with support, escalation, and engineering teams to ensure timely resolution of issues
• Serve as the primary point of contact for Preferred Accounts in EMEA, proactively tracking and resolving customer-registered problems and product requests
• Collaborate closely with field sales and pre-sales teams to drive new and repeat business within these accounts
• Work with field SEs on product management feature requests and enhancements

SE Responsibilities:

In partnership with named account field SEs and RSMs, engage in the following activities as needed:

• Collaborate with clients to identify their business requirements and technical challenges, recommending suitable solutions that leverage A10 Networks’ products
• Provide technical and sales support for accounts and channels within the assigned territory
• Work closely with sales, marketing, and product management teams to identify business opportunities and address customer needs, driving revenue growth
• Assist in designing and deploying enterprise-level networking and security solutions, including configuration, integration, and optimization
• Conduct product demonstrations, proof-of-concepts, and technical workshops to showcase A10 Networks’ capabilities
• Offer technical support and troubleshooting assistance during implementation and post-deployment phases, ensuring timely issue resolution
• Stay updated on industry trends, emerging technologies, and best practices in enterprise networking and security, sharing knowledge with the team
• Contribute to the development of technical documentation, including design documents, deployment guides, and best practice recommendations

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is preferred
• Proven experience as a Technical Account Manager (TAM) or in pre-sales roles
• Expertise in designing and deploying products, including Application Delivery Controllers, Firewalls, and DDoS Mitigation systems in enterprise environments
• Strong understanding of networking protocols, architectures, and technologies, including TCP/IP, DNS, DHCP, VPN, HTTP, SSL, and SDN
• Knowledge in multiple specializations: Virtualization, Cloud-Native technologies, Application Acceleration, DDoS Mitigation, IPv4 Preservation/IPv6 Migration, and Traffic Security
• Excellent communication skills, with the ability to lead sales opportunities, influence stakeholders, and drive consensus in a cross-functional environment
• Demonstrated experience in strategic planning, project management, and stakeholder engagement, with a track record of delivering results in complex technical environments
• Relevant certifications (e.g., CCIE, JNCIE, CISSP, A10 Networks Certified Professional) are highly desirable
• Fluent in English, with strong written and verbal communication skills

Join our dynamic team and help shape the future of enterprise networking and security with A10 Networks

• Develop a comprehensive understanding of the strategic customer install base and configurations for Install Base Lifecycle Management (IBLM)
• Present insights at customer business reviews and lead regular status calls with both customers and internal teams
• Conduct network health checks and audits to ensure optimal performance
• Provide actionable recommendations to customers and collaborate with Professional Services and Channel Partner organizations (e.g., for software upgrades)
• Communicate effectively with support, escalation, and engineering teams to ensure timely resolution of issues
• Serve as the primary point of contact for Preferred Accounts in EMEA, proactively tracking and resolving customer-registered problems and product requests
• Collaborate closely with field sales and pre-sales teams to drive new and repeat business within these accounts
• Work with field SEs on product management feature requests and enhancement